Field Service Engineer | Boston

Company Overview Innovation For A Better World : Hamilton delivers global innovations that contribute to positive change. For over 70 years, Hamilton has partnered with customers to provide technologies, engineering expertise, and reliable solutions that accelerate advancements in research, development, and industrial processes. We facilitate innovations for a healthier, more sustainable future through collaboration and effective solutions.

Hamilton Co. is seeking a Field Service Engineer to join our Robotics team, supporting, repairing, and maintaining robotic instrumentation. The ideal candidate will live and work in the field to support the Boston, MA territory.

As a Field Service Engineer with Hamilton Company, you will be tasked with providing high-quality customer support through instrument installation, maintenance, and troubleshooting.

Responsibilities

• Perform preventative maintenance.
• Troubleshoot, test, and repair Hamilton equipment.
• Manage engineering projects as assigned.
• Conduct site inspections.
• Mitigate risk, ensure compliance, and evaluate environmental impact.
• Ensure on-site efficiency and safety at all times.
• Estimate costs, approve project designs, and prepare contracts.
• Routinely install, maintain, and perform root cause failure analysis on complex automation systems that range from $50,000 to $2,000,000 USD.
• Support custom automation platform designed and built to customer specifications.
• Regularly commute to and from customer sites with the ability to navigate within the region. Must follow traffic laws and correctly route themselves, ensuring on-time arrival at customer sites.

Qualifications

• Ability to problem-solve utilizing solid technical knowledge.
• A high desire for quality.
• Demonstrated experience working in the field as well as in a corporate setting.
• Ability to train non-technical personnel on highly technical material.
• Ability and willingness to work in a safety-conscious manner due to potential hazardous chemicals and biologicals.
• Ability to learn new robotic operating systems.
• The FSE must possess and maintain a current, valid Driver License and successfully complete a motor vehicle history check.

Education/Experience

Education:

• Engineering degree from a regionally accredited, not-for-profit university.

Experience:

• Experience in technical field service and working with customers in the life science, clinical, or pharmaceutical field is preferred.
• Experience in automation or similar field is required.
• Being fluent in English, both written and spoken, is required.
• Ability to lift, carry, push, pull, or otherwise move approximately 60 lbs.

About Hamilton

• Diverse portfolio of exciting and innovative design projects.
• Tremendous opportunities for professional growth and advancement.
• Commitment to sustainable design.
• Competitive compensation.
• Excellent benefits package.
• Solid, stable company.
• Drug-free workplace.

Mid Salary