Engineering Service Delivery Manager

ManTech is seeking a motivated, career and customer-oriented Engineer to serve as the Engineering Service Delivery Manager for a program that supports a variety of customer IT requirements with a focus on providing productive and collaborative computer workspace (new or renovated) to support dynamic mission requirements.

Responsibilities include, but are not limited to:

• Lead the strategy and design of IT services to deliver advanced technical solutions to a diverse group of Intelligence Community customers.
• Lead multiple teams comprised of 40+ resources providing end-to-end engineering services to include devices associated with VOIP, audio visual multi-media, workstations, mobility, information assurance, networks, enterprise tools, and ServiceNow.
• Lead collaboration meetings and work with all key stakeholders to define requirements and deliver a refined solution.
• Implement strategies to identify, recommend, design, implement, and capitalize on innovative solutions and automation opportunities to drive efficiencies.
• Develop and measure Performance Analytics to identify opportunities for automation and improvement.
• Responsible for team meeting contractual performance criteria.
• Implement technical and process changes in a highly complex infrastructure environment that spans multiple locations.
• Introduce new enterprise technologies, automations, solutions, and processes to improve availability, management, monitoring, support, and scalability.
• Will participate in some or all the following activities:
  • Engineering Services and Implementation Support.
  • Surveys.
  • Creating Engineering Designs.
  • Design Review Boards.
  • Engineering Template Development.
  • Project Estimation.
  • Audio and Visual Equipment Testing and Configuration.

Hours of coverage:

Individual shift may vary, but you will be a member of a team that provides coverage from 6:00 a.m. – 6:00 p.m.

Basic Qualifications:

• Leadership experience in prioritizing, planning, and successfully delivering multiple projects in parallel and in cooperation with a production environment with a large engineering and operations staff.
• Ability to build and maintain constructive relationships among customers, stakeholders, technical teams, and contractors across the customer base.
• Ability to work in a fast-paced environment with tight deadlines.
• Ability to assess customer needs, meet quality standards for services, and evaluate customer satisfaction.
• Demonstrated expertise providing oral and written communication to the highest levels of management while providing technical leadership to engineering and operational teams.
• Demonstrated experience with development, implementation, and optimization of technology life cycle processes.
• Candidate should have a desired mix of technology, new business proposals, supporting senior management, and technical writing (white papers, point of view documents).
• 5+ years direct knowledge of the customer’s operational environment.
• Five (5) years’ experience directly related to IT Service Management, Design, and Delivery in engineering roles, with projects valued at $20 million annually.
• BA/BS and ten (10) years of experience, or a combination of education and work experience equivalent to 14 years.
  

Preferred Qualifications:

• Experience with ServiceNow ITSM, ITMB, ITAM, ITOM.
• Experience with Tableau & Splunk Analytics.
• Prior experience managing projects from low-mid complexity.
• ITIL v4 Foundation, or higher, certification.
  

Security Clearance Requirements:

• Active and current TS/SCI with polygraph.

Physical Requirements:

• Must be able to remain in a stationary position 50% of the time.
• Must be able to move/traverse within and between buildings and offices.
• Must be able to position self to maintain computers, including under desks and in the server closet.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• The person in this position frequently communicates with co-workers, management, and customers; must be able to exchange accurate information.
• Resolving technical problems and answering queries by telephone or self-service that involve computer hardware, software, network, system/application access, and telecommunications systems.