About Us
Capillary Technologies is a leading global provider of loyalty and engagement solutions. Our mission is to build deep, meaningful relationships between brands and their customers through innovative technology and exceptional experiences. As we continue to expand our service offerings, we are standing up a new healthcare vertical to bring our industry expertise into the healthcare sector. We are a hybrid organization, committed to fostering a diverse, inclusive, and collaborative work environment where people are inspired to grow and excel.
Position Summary
We are seeking a passionate and experienced Manager of Test Engineering to lead our efforts in establishing and scaling a QA team specifically for our new healthcare vertical. In this role, you will be responsible for building a specialized team to ensure the quality and compliance of our healthcare solutions, which demand rigorous testing and adherence to both industry standards and client requirements. This is a unique opportunity to be a part of a new initiative and contribute to the success of a vital, high-growth business unit.
Key Responsibilities
Leadership & Team Building :
- Recruit, train, and mentor a team of high-performing test engineers, test engineers, and associate test engineers to support the healthcare vertical.
- Create a culture of excellence, encouraging innovative testing approaches, collaboration, and continuous learning.
- Manage the day-to-day activities of the test engineering team, ensuring that project priorities are met and resources are effectively allocated.
Quality Assurance Strategy :
- Develop comprehensive test plans and strategies tailored to the healthcare industry, ensuring coverage of compliance, data security, and regulatory requirements.
- Collaborate closely with product managers, developers, and healthcare stakeholders to ensure testing activities align with business goals and healthcare standards.
- Serve as a subject matter expert for healthcare testing, staying up-to-date with industry regulations and compliance needs.
Client-Facing Responsibilities :
- Act as a key point of contact for clients in the healthcare vertical on all QA and testing-related matters, including test strategies, test status, and issue resolutions.
- Ensure smooth communication and management of client expectations, demonstrating clear, articulate, and concise verbal and written communication.
- Proactively engage with clients to understand their needs and deliver exceptional service.
Operational Excellence :
- Establish and enforce standards and best practices for test engineering, including automation, performance, security, and compliance testing.
- Implement and track KPIs related to testing effectiveness, efficiency, and defect detection, presenting these insights to both internal and external stakeholders.
- Ensure timely identification, tracking, and resolution of defects, coordinating with development and operations teams to minimize impact on project timelines.
Continuous Improvement :
- Champion a culture of continuous improvement, identifying opportunities to streamline testing processes and leverage new tools and technologies.
- Advocate for the adoption of automation, CI/CD practices, and other innovations to enhance testing speed and reliability.
What We're Looking For
We believe that successful candidates will not only bring deep technical and leadership expertise but also embody the following traits:
- Energy :
- You should be able to engage others with a positive and enthusiastic demeanor. We want a leader who brings energy and motivation to conversations, making those around them feel heard and inspired.
- Clear Communication :
- This role requires direct communication with clients, so it's critical to be able to explain complex topics in a straightforward manner.
- Problem Solver :
- You should have a strong technical acumen and a knack for diving into issues. We want a proactive problem solver who sees issues as opportunities to learn and thrives on taking on complex challenges head-on.
Required Skills & Abilities
- Technical Expertise :
- Proven experience developing and implementing test strategies for complex systems, with a focus on compliance and security.
- Knowledge of common testing methodologies, including functional, regression, performance, and security testing.
- Hands-on experience with test automation frameworks and tools.
- Project & Client Management :
- Strong project management skills, with the ability to balance multiple priorities and deadlines.
- Ability to work with clients to define testable requirements and develop appropriate acceptance criteria.
- Track record of leading QA projects in a client-facing capacity.
- Tools & Systems :
- Experience with testing tools such as Selenium, JUnit, or similar.
- Familiarity with version control systems like Git and project management tools like Jira.
- Understanding of querying languages (SQL) to interact with application data layers.
Preferred Qualifications
- Experience setting up and scaling QA teams for new verticals, particularly within healthcare or similarly regulated industries.
- Knowledge of healthcare standards and regulations such as HIPAA, and experience ensuring compliance in software testing.
- Background in cloud computing (preferably AWS) and performance monitoring tools (e.g., New Relic, Dynatrace, or Splunk).
- Familiarity with code repositories and version control systems like GitHub.
Education & Experience
- Bachelor's Degree in Engineering, Computer Science, or a related field.
- Minimum 5 years of experience in test engineering or a related field, with at least 2 years in a supervisory role.
- Experience leading technical teams in a global environment is preferred.
Why Join Capillary?
We look at Capillary's service offerings as a constant work in progress and the same is true of our people; for all of us, we believe the best is yet to come. We're here to support each other in our curiosity and creativity - which we pursue through thoughtful discussion and knowledge-sharing among a diverse set of peers and colleagues.
- Competitive Compensation & Benefits
- Healthcare Reimbursement Account
- Flexible Spending Accounts
- 401K Retirement Savings Plan with Company Match
- Flexible PTO (Available right away. We want you to take the time you need.)
- 10 Paid Holidays, Including Your Birthday
- Parental Leave
- Paid Volunteer Time
- Employee Referral Program
- Fully Remote Organization
Equal Opportunity Employer
Capillary Technologies is an Equal Opportunity Employer and will not discriminate against any applicant for employment on the basis of race, age, religion, sex, veterans, individuals with disabilities, sexual orientation, or gender identity.