(Full Time) Onboarding Engineer at Community Phone Company (United States)
Onboarding Engineer
Community Phone Company
Date Posted: 11 May, 2023
Work Location: Boston, United States
Salary Offered: $100000 — $200000 yearly
Job Type: Full Time
Experience Required: 6+ years
Remote Work: Yes
Vacancies: 1 available
About the role
As our Onboarding Engineer , you will be a key leader on our engineering team. You will be the Directly Responsible Individual (DRI) for the Onboarding Team, owning the first 30 days of our customer journey. You will be responsible for ensuring we deliver on our product promise of being a plug-and-play onboarding experience. You will collaborate with stakeholders in marketing, customer support, sales, and data. You will own business KPIs like onboarding NPS, customer support tickets in the first 30 days, and pre-30-day churn.
Our stack
Typescript/Javascript, React, Python/Django
You will...
- Report on and improve central KPIs associated with onboarding
- Collaborate with our Founding PM, our UX Designer, and our Product Marketer to design and implement an outstanding customer experience
- Iron out issues with phone number port-in, device installation, etc.
- Bring delight to our customers by understanding their pain points and what brings them joy in a new product
- Own the full stack in this aspect of the Customer Experience, delivering features that span telecom infrastructure to mobile applications to web applications
You are...
- Experienced with 6+ years of customer-focused engineering experience working in the full stack
- Customer-Obsessed
- Accountable
- Product Thinking
- Organized
- Scrappy
Community Phone Culture
Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission. We value Curiosity , Efficiency , Bias Toward Action , Transparency , and a Caring Mentality . Join our team and help us lead the market with delightful customer experiences and a supportive, collaborative work environment.
About Community Phone Company
Company Size: 51 - 250 People
Year Founded: 2018
Country: United States
Company Status: Actively Hiring