Platform Certification Engineer

Job Description

Platform Certification Engineer | Developer Integrations

Preferred hub locations of Cincinnati, OH, Denver, CO, Atlanta, GA, Jacksonville, FL but open to considering remote

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic. Every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning as one.

We're looking for a Platform Certification Engineer to join our ever-evolving Developer Integrations (DI) team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team:

The Developer Integrations (DI) team is part of Customer Launch Function in Operations for Platforms business segment within Worldpay. We specialize in supporting our Integrated Payments' APIs for Partners and Merchants in North America, with a focus on high quality customer engagement. We are a small but mighty group of technology evangelists and API professionals who work cross-functionally to meet and exceed the needs of our partners, their merchants, and our peers within the payment space. We are effective problem solvers with a keen eye for detail, process improvement, and processing logic.

What you will be doing:

• Intake, assess, diagnose, document, and resolve complex technical issues
• Utilize analytical skills and experience to escalate, prioritize and address root cause and corrective action for recurring issues
• Identify trends and patterns in troubleshooting and escalate to management, product, engineering, or sales as needed
• Understand technical and functional concepts of Worldpay products including the interrelationships between products and technologies that support products
• Mentor new members of the team on process, procedure, card brand mandates, and industry best practice
• Engage in side-project work relevant to the DI team or needs of our partners (such as developing POSTMan libraries, generating test cases for internal use, or working with technology teams to adopt new products)

What you bring:

• Bachelor's degree in business, management information systems or computer science or the equivalent combination of education, training, or work experience.
• Minimum 3 years' experience in customer support or technical implementation roles, or combination of previous roles
• Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally
• Ability to understand complex business requirements and resolve complex technical issues
• Provides technical support for the development and implementation of complex products/applications/solutions for both pre-production and production environments
• Self-starter, possessing the enthusiasm and ability to function in a team environment
• Outstanding communication, presentation, organization, and interpersonal skills
• Exceptional ability to engage with customers in a consultative manner

Added bonus if you have:

• An understanding of Integrated Payments, partners, and payment processing in general
• Experience working with Express, triPOS or Datacap products and platforms
• Familiarity with POSTMan, Sales Force, and an understanding of development methodologies such as Agile or Rapid

Worldpay perks - what we'll bring for you

• A competitive salary and benefits.
• Time to support charities and give back to your community.
• Parental leave policy.
• Global recognition platform.
• Virgin Pulse access.
• Global employee assistance program.

What makes a Worldpayer?

• Curious. Humble. Creative . We ask the right questions, listening and learning to get better every day. We simplify the complex and we're always looking to create a bigger impact for our colleagues and customers.
• Empowered. Accountable. Dynamic . We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.
• Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can't wait to hear from you.