Associate Technical Support Engineer Recharge Innovative Ecommerce frank ai Tech Fast 500 frank[...]

Join Recharge, a leading eCommerce platform revolutionizing subscription services for over 15,000 merchants.

Proudly recognized on Deloitte's Technology Fast 500 for three consecutive years, Recharge exemplifies rapid, reputable growth.

Be part of Recharge's mission to empower innovative DTC brands, managing subscriptions to enhance customer retention and growth.

Enjoy the flexibility with a full-time remote position, allowing you to contribute to a bootstrap startup from wherever you are.

Bring 2+ years of SaaS technical support experience with proficiency in ticketing platforms like HelpScout or Zendesk.

Possess a passion for customer success, excellent service skills, and the ability to troubleshoot and resolve issues effectively.

Flourish in a collaborative environment that values empathy, humility, and a 'winning as a team' attitude in problem solving.

Recharge offers a chance to make a substantial impact in a top subscription platform, meant to build lasting customer routines.

Apply to Recharge for the chance to grow in an inclusive, innovative setting, with the opportunity to advance ecommerce solutions.

About the role

In a Technical Support role for our Customer Success team, you are responsible for supporting our customers and delivering a world-class support experience. You work closely with store owners to troubleshoot and resolve issues via email, live chat, and occasional phone.

Company Overview

Recharge is simplifying retention and growth for innovative ecommerce brands. As the #1 subscription platform, Recharge is dedicated to empowering brands to easily set up and manage subscriptions, create dynamic experiences at every customer touchpoint, and continuously evaluate business performance. Powering everything from no-code customer portals, personalized offers, and customizable bundles, Recharge helps merchants seamlessly manage, grow, and delight their subscribers while reducing operating costs and churn.

Company Recognition

Recharge is recognized on the Technology Fast 500, awarded by Deloitte, and is Great Place to Work Certified.

Company Size

Recharge has between 501 - 1000 employees and an annual revenue of 10M to 50M.

Product

Recharge is an eCommerce platform that helps merchants launch and scale their subscription business. Recharge has helped over 15,000 merchants launch and scale their subscription business.

Be it a curated monthly box, recurring necessities or access to exclusive perks, Recharge powers billions of dollars in annual processing for more than 50 million subscribers.

Offices

The company's office is headquartered in the US.

Recharge serves clients from the United States.