Software Development Engineer, CSAI model training & evaluation

Job ID: 2790105 | Amazon.com Services LLC

Amazon's mission is to be Earth’s most customer-centric company. We use data to anticipate customer needs, create technology solutions for customer engagement, and personalize customer experiences.

Join an innovative and passionate team building the next generation of intelligent systems for customer service at Amazon. The Customer Service AI Training & Evaluation team is looking for Software Developers passionate about Machine Learning and Natural Language Processing. We are looking for versatile and passionate engineers who are customer-centric, and looking to solve never-before-solved problems. You will enjoy a small-team environment that balances research with application; you will explore the frontier of Machine Learning techniques and take what you have found to solve real-world problems. Your work will have a direct impact on the bottom line of our business while improving customer experience. If big data, cutting edge technologies and building intelligent systems excite you, if you love to innovate and deliver results, then we want you to be on our team.

If this sounds interesting, we’d love to hear from you.

Major Responsibilities

1. Develop and Implement predictive simulation and evaluation models for real time customer support predictions
2. Boost Innovation by building rapid prototypes for experimentation
3. Use statistics, NLP and machine learning techniques to create scalable solutions for business problems
4. Analyze and extract relevant information from large amounts of both structured and unstructured data to help automate and optimize key processes
5. Design, experiment and evaluate highly innovative models for predictive learning
6. Work closely with business staff to optimize various business operations
7. Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation and model implementation

Key job responsibilities

1. Collaborate with science and engineering teams to develop and integrate platform features that enable teams to train, evaluate, and deploy high quality machine learning/LLM conversational customer support agents that participate in real-time contact resolution
2. Work closely with Applied Scientists to ensure functioning dependencies for training and evaluation are met for foundational model training and fine-tuning, in-context learning, and prompt engineering
3. Drive system architecture, spearhead best practices, and mentor junior engineers.

A day in the life

As a SDE with the CSAI Training & Evaluation team, you will be responsible for development of high performance, low latency, cutting edge machine learning conversational customer support customers and agents - which help customers resolve problems. Your work will directly impact our retail ordering, digital, seller, and driver services - through enabling the use of automated conversational agents that participate in text and voice contact resolution. You will drive system architecture decisions, and contribute to best practices that enable a quality training, evaluation and deployment infrastructure.

BASIC QUALIFICATIONS

1. 3+ years of non-internship professional software development experience
2. 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
3. Experience programming with at least one software programming language

PREFERRED QUALIFICATIONS

1. 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
2. Bachelor's degree in computer science or equivalent

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit .

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

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