Director of Implementation Engineering

RESPONSIBILITIES:

• Analyze existing processes to identify inefficiencies and areas for improvement.
• Develop and implement new processes to optimize service delivery and operational efficiency.
• Use process mapping tools to document workflows and procedures.
• Lead and manage process improvement projects from inception to completion.
• Collect and analyze data to measure process performance and identify trends.
• Prepare detailed reports and present findings to management.
• Use data to make informed recommendations for process enhancements.
• Ensure processes comply with industry standards and regulatory requirements.
• Implement quality control measures to maintain high standards of service delivery.
• Conduct regular audits to verify process adherence and effectiveness.
• Develop training materials and conduct training sessions for staff on new processes.
• Provide ongoing support to teams to ensure the successful implementation of process changes.
• Serve as a subject matter expert on process-related issues.
• Scale deployment into production and support ongoing network management in partnership with Operations.
• Drive performance & accountability through People, Process & Technology.
• Lead the engineering implementation and execution of multiple Product launches.
• Develop end-state vision, including high-level milestones (Program/Project Scope/Operations Roadmap) with core Product & Business team members, including EPMO and Operational Readiness Project Managers.
• Conduct formal reviews with the business sponsor at project completion to confirm acceptance and satisfaction.
• Have accountability for aligning all efforts from the business platforms and functions by means of integration, influence, and buy-in from executives/senior leaders/business functional leaders/external resource leaders.
• Act as the key liaison with internal stakeholders, external resource groups, Product, Senior Leaders, PMO, and SMEs on initiatives and deliverables.
• Collaborate and manage relationships with Product business leaders / Senior Executives.
• Lead the implementation for multiple Engineering transformation and process improvement initiatives.
• Cross-functional role working on the Engineering Team in close partnership with Product & Operations.
• Responsible for partnering with the Product Management, PMO, and Operations to ensure successful outcomes.
• Report and monitor the timeline of all technical deliverables throughout the onboarding stage of a new deployment and apprise teams of Engineering delays or needs for escalation from Engineering.
• Work closely with the Product, Engineering and Operations teams to ensure that work delivered to the key stakeholders is in line with their expectations and ensure handoff for post-operational support for product launches.
• Other duties as required or assigned.

MINIMUM QUALIFICATIONS:

• 10+ years in a technical leadership position within a Video Engineering team, preferably at a service provider.
• Engineering degree in relevant field.
• Must be comfortable with public speaking and presenting to large groups.
• Results-oriented—ability to deliver results and strive to achieve excellence in all tasks and goals consistently.
• Excellent verbal and written communication skills.
• Exceptional organizational and analytical skills demonstrated skill in requirements gathering, resource organization, and schedule development.

BENEFITS:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• Comprehensive Healthcare/Dental/Vision Plans.
• 401K Retirement Plan with Company Match.
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!).
• Paid Volunteer Time.
• Paid Parental Leave.
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service.
• Employee Referral Bonuses.
• Exclusive Entertainment Discounts/Perks.

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