Dear,
Greetings from Smart IT Frame, Hope you are doing well!!!
Smart IT Frame specializes in enabling you with your most critical line of resources. Whether it’s for permanent staffing, contract staffing, contract-to-hire or executive search, we understand the importance of delivering the most suitable talent; on time and within budget. With our Core focus in emerging technologies, we have provided global technology workforce solutions in North America, Canada & India. We take pride in delivering specialized talent, superior performance, and seamless execution to meet the challenging business needs of customers worldwide
Job Title: ServiceNow CSM Tech Lead
Location: Saint Paul, MN (Onsite)
Fulltime
Technical Skills: (Primary)
- Hands on experience in implementing ITSM FSO CSM etc
- Client and Server APIs i e GlideDialogWindow GlideForm GlideAggregate GlideRecord etc
- Validate requirements and highlight discrepancies
- Design solution and suggest technical best practices
- Provide domain architecture and the technical aspects of the project
- End to end guidance and review of FSO Implementation customization in ServiceNow
- Participate in requirement gathering meetings and provide inputs to the developers based on the requirements
Technical Skills (Secondary – Nice to have, NOT MANDATORY):
Ensure information is accurate and feasible
Soft Skills
- As this is an onsite role, must have strong written and oral communication skills.
- Insurance Domain Knowledge
- Strong ability to work with client stakeholders.
- Requirement Review and Work Effort Estimation
- Certifications
- ServiceNow Administration certification
- ServiceNow Implementation Specialist Certification FSO ITSM various tracks
- ServiceNow Master Architect Certification optional
Skills
- ServiceNow-FSO
- Customer Service Management
- Custom Applications
- ITSM
- Integrations