Desktop Support Engineer (MacOS / Windows 11)

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MacOS and Windows 11 end user support / Opportunity to land a seat on the worlds fastest growing immersive experience technology "Rocketship" !

This Jobot Job is hosted by: Craig Rosecrans

Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.

Salary: $70,000 - $95,000 per year

A bit about us:

Are you passionate about technology and enjoy solving complex problems within the Media & Entertainment industry? We are seeking a dynamic and talented Desktop Support Engineer with a focus on MacOS and Windows 10/11. This role is perfect for someone who thrives in a fast-paced, high-growth startup environment and is eager to apply their technical skills to create seamless solutions for our team. As a Desktop Support Engineer, you will play a critical role in ensuring that our team has the technological support they need to excel. This position requires a minimum of 3+ years of experience.

Why join us?

• Competitive Base Salary
• Company paid health plan for employees
• Very generous PTO
• Dental and Vision, FSA, HSA
• Small team, autonomy
• Many more great perks!
  
  

Job Details

Responsibilities:

• Provide top-tier technical support for all company hardware and software, with a focus on MacOS and ServiceNow.
• Use your expertise in MDM deployment, Okta SSO, Windows 10/11, and JAMF to troubleshoot and resolve issues.
• Ensure the smooth operation of our IT infrastructure, including maintaining, upgrading, and configuring new hardware and software.
• Serve as the first point of contact for team members experiencing technical issues, providing prompt and efficient service.
• Collaborate with cross-functional teams to improve IT processes and systems, contributing to our continuous improvement culture.
• Document all technical inquiries, develop and update manuals, and train team members to maximize the use of existing technology.
• Conduct regular system audits to ensure the optimal functioning of all systems.
• Stay up-to-date with the latest technologies and trends, and make recommendations for improvements.
  
  

Qualifications:

• Minimum of 3+ years of experience in a similar role, preferably in a startup environment within the Media & Entertainment industry.
• Extensive knowledge of MacOS, ServiceNow, MDM deployment, Okta SSO, Windows 10/11, and JAMF.
• Excellent troubleshooting skills with the ability to diagnose and resolve technical issues quickly.
• Strong communication skills, with the ability to explain complex technical concepts in a clear and concise manner.
• Proven experience in managing and maintaining IT infrastructure.
• A customer-focused approach, with the ability to provide high-quality support to team members.
• The ability to work well in a fast-paced, dynamic environment, with a high degree of adaptability and flexibility.
• Excellent organizational skills, with the ability to prioritize tasks and manage time effectively.
• A degree in Computer Science, Information Technology, or a related field is preferred.
  
  

This is a fantastic opportunity to join a vibrant and growing company, where you will have the chance to make a real impact. If you are a skilled Desktop Support Engineer who is ready to take on a new challenge, we would love to hear from you. Apply today!

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button. Desktop Support Engineer (MacOS / Windows 11)

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