IT Infrastructure Engineer (Pomona) M/F

AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company.

Thanks to its expertise developed over more than a century and to more than 23,000 employees in 49 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way. AGL is also present in Haiti and Timor.

Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project?

Join AGL, the leading multimodal logistics operator on the African continent!

Profile

Contract

PERMANENT

Location Job

Africa, South Africa, JOHANNESBURG
Full time

Job Purpose

IT Infrastructure Engineer - within the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL) - main functions are supporting the IT infrastructure in the BUILD and RUN Team at an engineering level called “IT administration”.

1. Manage operations on a virtualized, distributed infrastructure (provision, configuration, decommissioning, lifecycle, patching):
   • Local, Onsite and remote management of 5 IT HUBs across Africa
   • Level 1-3 Hardware Support
   • Level 1-3 Virtualization, SAN, vSAN Support
2. Plan and coordinate remote interventions of maintenance providers.
3. Plan and supervise interventions on duty, Non-Working Hours.
4. Maintain the documentation system, the ITSM tool.
5. Apply Group standard policies: Respect of SOP, SLA, Reporting, KPI.
6. Capacity Planning, ensure optimal use of internal resources, vCPU, Memory, Storage, IP Planning.
7. Security and risk aware, Risk Identification and rectification to possible security vulnerabilities.
8. Reaction to identified Security threats on all platforms, physical and virtual.
9. Backup monitoring and quick action to rectify problems identified, Adherence to AGL Backup and BCP DRP strategies.
10. Develop, deploy and maintain MS AZURE AD structure, develop best standards policies and SOP.
11. Develop, deploy and maintain add-on AZURE services such but not limited to InTune and XaaS services.
12. Failover Simulation between Main DC HUB and DR Site, Non-Working Hours.
13. Continuity of service for Operations (hardware and software infrastructure) on the day-to-day:
1. Network: Cabling, Switches, Optimizers, Routers, Firewall, Proxy, SSL VPN gateways, WAN, WiFi systems and other equipment UPS, Air-Con, Genset, IoT…
2. Systems: Servers (Windows/Linux or iSeries), Data backup means, Business Applications, Communication and collaborative tools…

Deliverables

1. IT Hardware resources management: Hardware inventory (including IT contracts).
2. Infrastructure management: Projects UAT (User Acceptance Test). Frequency = ONE UAT PER PROJECT.
3. Contribute in Infrastructure Action plan update.
4. Weekly meeting with Africa HUBS Deputy Manager.
5. Capacity planning (mainly for telecommunications and hardware but also human resources).

Job Function & Responsibilities

1. Ensure an ITIL MIS support process (single point of contact for helpdesk, ITSM ticketing, troubleshooting, logs analysis, reporting, Centreon monitoring) for users in the scope of work.
2. Ensure production follow-up on a daily, weekly, monthly basis.
3. Manage IT Hardware and Virtual resources (see inventory and capacity planning in deliverables hereafter).
4. Manage IT Infrastructure projects/major change in the state of the art: express of needs from users, planning of implementation (priorities), specifications book, tender, supplier choice, user acceptance test.
5. Ensure capacity planning for IT Infrastructure.
6. Must be the custodian of the group norms and policies respect: Use only Business applications/MIS services compliant with AGL IT catalogue.
7. Apply AGL security and licensing policies.
8. Manage IT Infrastructure related contracts and SLA: Review supplier's contracts making sure they are in accordance with AGL requirements, meeting our expectations. Eventually apply the penalties for non-compliance.
9. Maintain and update documentation of procedures and configurations.
10. Ensure IT Infrastructure management is compliant with ISO processes, ITIL processes and QHSE processes.
11. Techno watch, anticipate new technologies.

QUALIFICATIONS

1. Master Degree in Information Technology or Computer Science.
2. Management of operations on virtualized and distributed infrastructures.
3. Management of operations on environment with clustering, replication, load balancer.
4. ITIL Practitioner (V3) / ITIL Specialist (V4).
5. Strong knowledge in Microsoft Active Directory environment is an added advantage.
6. Windows Server: Advanced level.
7. Knowledge in network/telecom (Cisco certifications appreciated).
8. vCenter or HyperV or Azure: Advanced level.
9. Knowledge in IBM AS/400 environment would be a “plus”.
10. Network foundation or intermediate.
11. ISO 27000, other IT security Training.
12. Prince2, PMP or equivalence – Advantage.
13. MS AZURE Domain, InTune.

EXPERIENCE

1. 7 to 13 years relevant experience in IT.
2. Minimum 8 years' experience in supporting and maintaining Microsoft Systems and Networks:
   • Microsoft Server 2016 2019 and 2022
   • Microsoft SQL (MSSQL)
   • IIS
   • Remote Desktop Services
   • WSUS, PowerShell, MS Azure
   • Fortinet Fortigate Firewalling
   • TCP routing, switching and networking, subnetting
   • Cisco/Dell/Aruba network management.
3. Minimum 7 years' experience in supporting and maintaining VMWare systems (6.7) or equivalent:
   • Templates
   • VCenter
   • Update manager
   • Clusters / Data Centres
   • V7.0 is advantageous.
4. Ability to Manage a Technical Project.
5. Experienced in working within Large Corporate Environments.
6. ITSM solution on the market.
7. Collaborative solution.