Sr. Cloud/Infra Engineering Lead

Role description

Sr. Cloud/Infra Engineering Lead

Lead II – Cloud Infrastructure Services

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

You Are:

The Sr. Cloud/Infra Engineering Lead will lead the monitoring and notification processes, collaborating with ADM teams and CCOE teams to handle metrics on a case-by-case basis.

The Opportunity:

• Lead the monitoring and notification processes, collaborating with ADM teams and CCOE teams to handle metrics on a case-by-case basis.
• Coordinate monthly OS patch management activities, executing separate non-production and production maintenance cycles to ensure timely and secure patching.
• Oversee automated backups through AWS Backup, ensuring adherence to retention policies agreed upon under ADM, Business, and FinOps considerations.
• Manage restoration processes on an ad-hoc basis, ensuring timely and accurate recovery of data as needed.
• Ensure compliance and logging are applied to all running instances, regardless of whether they are static or transient/scaling, to maintain security and regulatory requirements.
• Identify opportunities to leverage AWS Cloud Native tools for operational tasks, minimizing costs while maximizing efficiency and reliability.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Extensive experience in cloud operations and maintenance, preferably in an AWS environment.
• Strong understanding of monitoring, patch management, backup, and maintenance best practices in cloud environments.
• Extensive experience in cloud infrastructure operations, preferably in AWS environment.
• Strong understanding of cloud security best practices and experience implementing security measures using AWS IAM, AWS Security Hub, and other relevant tools.
• Strong skills on Linux/UNIX OS Systems and experience with Shell/Perl/Python scripting and other programming languages.
• Proficiency in configuration management, monitoring, observability, and SEIM tools (e.g., Splunk).
• Experience with infrastructure-as-code (IAC) development and promoting self-serviceability.
• Proficiency in CFT/CDK, especially with CFT/CDK Cloud for build operations, is required.
• Experience with GitHub enterprise and GitHub cloud services.
• Experience in Agile Project Management, DevOps, ITIL methodology.
• Experience with AWS services such as AWS Backup, CloudWatch, CloudTrail, and associated tools for operational tasks.
• Proficiency in scripting and automation to streamline operational processes and tasks.
• Excellent communication and leadership skills, with the ability to collaborate effectively across teams and drive operational initiatives.
• Strong problem-solving skills and ability to prioritize tasks in a fast-paced environment.
• Relevant certifications such as AWS Certified SysOps Administrator, AWS Certified Solutions Architect, or equivalent are a plus.

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. As required by applicable law, UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Illinois

Compensation Range: $71,000-$107,000

Benefits:

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement:

UST is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

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