Wind River is a global leader in delivering software for mission-critical intelligent systems. For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability. Wind River helps customers across automotive, aerospace, defense, industrial, medical, and telecommunications industries solve complex technology challenges on their journey toward the new intelligent machine economy.
ABOUT THE OPPORTUNITY
As the Technical Operations Manager for Professional Services, you will be responsible for helping the organization implement DevOps strategies and methods throughout the development and deployment process for technical solutions. You will utilize strong interpersonal skills to lead our internal DevOps teams, monitor project workflow, and ensure work product meets quality and reliability standards. You will oversee the implementation, deployment, and integration of solutions, taking responsibility for their successful delivery.
- Collaborate with Project Teams to define test environment, coordinate setting up tools environments, and explore opportunities for state-of-the-art test automation.
- Collaborate with Engineering and Cert Office to align and document tools practices, coordinate tools purchases when possible, extend maintenance renewals, and monitor license usage and requirements.
- Interface with Purchasing for procurement of project-related or general lab requirements for equipment and software. Monitor team productivity and address issues as they arise to ensure maximum efficiency and consistent service experiences.
- Day-to-day support of customer-facing teams to ensure all teams work towards the same goals.
Responsibilities
- Oversee the implementation, deployment, and integration of solutions, ensuring successful delivery, high quality, and sustainability of solutions.
- Manage all aspects of solutions deployment and technical operations.
- Manage DevOps team, assigning and monitoring workflow and ensuring quality and efficiency is maintained.
- Promote DevOps strategies and implementation goals.
- Participate in automation testing and implementation.
- Provide oversight to DevOps engineers responsible for establishing and maintaining remote access lab environments to support software development teams globally.
- Administer software development tools both on premises and cloud based.
- Monitor license usage and storage space available and recommend upgrades as required.
- Monitor and purchase annual software maintenance for Services software development tools.
- Continuously monitor metrics and leverage feedback to drive continuous improvement of service practices.
- When necessary, launch new initiatives and projects that improve upon service-related processes to meet changing customer needs.
- Promote a customer-centric business approach.
ABOUT YOU
Core Competencies, Demonstrated Success & Qualifications
- US Person is required due to access to an ITAR-restricted lab.
- Project Management Experience.
- Experience using both Linux and Windows operating systems.
- Demonstrated ability to delegate responsibilities while maintaining organizational control of operations.
- Strong budget development and oversight skills.
- Initiative to solve problems, resourceful, service oriented.
- Ability to make decisions independently or as part of a team.
- Ability to work independently with minimal supervision.
- Demonstrated ability to work with remotely distributed teams.
- Adept at prioritizing and managing multiple tasks.
- Detail oriented with ability to work with high levels of quality and accuracy.
- Ability to communicate clearly and concisely in English, orally and in writing.
- Ability to lead and work with non-native speakers in a global business environment.
- Comfortable working in a culturally diverse environment.
- Be a hands-on type of person with the initiative to dive in and do whatever is necessary to get the task completed.
- Proficient in Microsoft Word, PowerPoint, Excel, and Outlook.
Education
- BS in electronics, computer science, or equivalent in a related subject area or equivalent experience.
BENEFITS
- Flexible home office! We offer the flexibility of a hybrid work schedule or 100% remote.
- 100% Employee covered Medical, Dental, and Vision insurance.
- Flexible Time Off policy + 12 observed Holidays.
- 401K with company match.
- Health Savings Account (HSA) and Flexible Spending Account (FSA).
Wind River is an Equal Opportunity Employer with a commitment to diversity. We prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
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