Customer Support Engineer

Job Responsibilities:

• Installation, Maintenance & Repair: Install, maintain, verify performance and repair PerkinElmer equipment at customer sites ensuring best-in-class service within established time frame and assigned geographical area or site.
• Drive toward zero service recalls.
• Complete assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards.
• Provide scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers billed at an hourly rate and all warranty services, which apply to our products in the field.
• Demonstrate knowledge of and adherence to the Installation, warranty, and service contract provisions to provide adequate billing information to the customer.
• Provide appropriate referral to other employees for answers to specific questions or to obtain product information.
• Maintain up to date electronic and repair documentation for dispatch, inventory and service support functions of the job.
• Perform timely uploads and downloads of required data to ensure the integrity of the service system.
• Accountable for assigned company assets to include: Computers, tools, test equipment, telecommunication equipment, personal service parts inventory, etc.
• Manage inventory levels to ensure that adequate supply and appropriate records are maintained.
• Take an active role in developing technical skills and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer.
• Seek higher level certification through participation in company sponsored training & development initiatives.
• Complete all administrative tasks to include but not limited to time reporting, assigned training, etc.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

Basic Qualifications:

• Bachelor’s degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience and 2 plus years of experience in the ability to troubleshoot, repair, and provide qualification services in a laboratory setting.
• OR Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience and 4 plus years of experience in the ability to troubleshoot, repair, and provide qualification services in a laboratory setting.
• You must have the ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base.
• Must have a valid driver’s license. While performing the duties of this position you must always maintain safe motor vehicle operation.

Preferred Qualifications:

• Experience in GxP environments is a plus.
• Two or more years in servicing/working on HPLCs. Able to work on GC and GCMS systems is a plus.
• Sound knowledge of or ability to service GC, LC, IR, UV, LCMS, IC and other various lab equipment a plus.
• Strong interpersonal skills; strong team player with customer satisfaction focus.
• Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code.
• Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions.
• Certification of company training on equipment in minimum of one major discipline (dependent upon geographic needs this may require – two major disciplines).

Working Environment:

• Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
• Job pace may be fast and job completion demands may be high.
• Must be able to remain in a stationary position more than 25% of the time.
• The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite.
• Employee may be required to handle hazardous waste according to local, state, and federal regulations.
• Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals.

The annual compensation range for this full-time position is $68,760.00 to $87,360.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.