Sr. Software Engineer (Contract to hire)

Sr. Software Engineer (Contract to hire)

• Full-time

Meet Futurewave Systems. When it comes to technology and staffing services, we are by far, the best and brightest. We’re making waves, turning heads, and breaking ground in a very competitive industry. By supplying quality services, delivering real results, we attract the most intelligent talent and leaders in our field. We build long-term relationships with our clients, create an environment to thrive for our staff, with tremendous rewards and room for growth.

Description:

The Contact Center Senior Software Engineer analyzes requirements and designs, develops, tests, deploys and maintains application systems in response to enterprise needs of moderate to high complexity in the fast-paced contact center environment.

1. Analyze requirements and design solutions for projects of high complexity and risk
2. Review, evaluate, organize and document detailed requirements of the various stakeholders
3. Prepare technical design options; consult with hardware and software technicians on options and strategies
4. Develop, document and present design solutions and alternatives
5. Prepare estimates of cost, effort and duration for development tasks and activities
6. Design/develop solutions according to business and technical requirements
7. Identify and validate software and infrastructure components required to implement technical solutions
8. Identify and validate solution objects, functions, interfaces, dependencies, and integration points
9. Prepare design documentation and participate in design reviews
10. Translate designs into specifications for required infrastructure and application software components
11. Code and unit test solutions
12. Participate in quality assurance and testing to achieve quality objectives
13. Review established quality requirements and measurement metrics
14. Perform quality assurance and testing activities according to planned schedules
15. Apply selected testing tools and techniques
16. Implement solutions
17. Adhere to Assurant change management requirements for application and system implementations
18. Analyze conditions and identify strategies that minimize implementation risk and/or improve system reliability and performance
19. Provide system support
20. Maintain knowledge of overall environments, utilities and procedures
21. Participate in on-call rotations
22. Provide timely, concise communication of incident status to appropriate personnel
23. Evaluate conditions and suggest possible strategies to minimize risk(s) of incident recurrence
24. Resolve development and support issues of high complexity or risk
25. Maintain and enhance knowledge of the business operations and strategic imperatives of Assurant
26. Periodically review business goals and operational and strategic objectives
27. Apply knowledge of the key components and relationships of Assurant products, distribution channels, and customer base
28. Foster and sustain open communication with business application users and stakeholders
29. Adhere to the Assurant Core Principles; pursue achievement of excellence in Core Competencies
30. Know the critical success factors supporting the Assurant Core Purpose, Mission, Goals and Strategy

Required:

1. 4+ years of professional experience in a related field with increasing responsibility
2. Effective oral and written communication skills
3. Team player
4. Great attitude
5. Experience in designing contact center development solutions, including integrating with ICM, telephony components, and with back-end business applications
6. Experience with Cisco CVP or similar IVR call flow development
7. Knowledge of Speech Recognition technology, preferably Nuance
8. Experience with telephony integration development