Work Authorization: US Citizen, Green Card, H-1B, GC-EAD, OPT-EAD, L2-EAD, TN Visa
US citizens (USC) and Permanent Residents (GC) are encouraged to apply. We are unable to offer any sort of Visa sponsorship for this position.
Local Candidates Preferred. Non-local candidates must be willing to pay for their own interview travel expenses and relocation costs.
Job Description
Role: Customer Metrics Engineer
Location: Minneapolis, MN
Duration: 10+ Months
Rate: $37/hr on C2C (Max)
Need locals as face-to-face is mandatory.
Customer Success Metrics Engineer: This position is a blend of metrics/engineering/business with a lighter focus on business! Candidates will be pulling metrics inward and formatting rather than presenting data outwardly to business owners.
An unprecedented career opportunity for senior operational engineers to improve complex Enterprise-wide Cloud IaaS (Infrastructure as a Service) systems through development, metrics collection, and operational engineering, working with cross-organizational teams to identify solutions through empirical data collection, visualization, and reporting. Analysis of systemic operational issues in sites and services to ensure that the reliability and performance of the entire site measurably improves over time. An essential part of the candidate's work history must include a record of engineering using open-source products in a high-velocity release schedule environment. Applicants must demonstrate a passion for using automation to improve their own and others’ effectiveness. No less important is the ability to communicate clearly, in writing and in speech, with other members of the team and with partners throughout the company.
Responsibilities:
- Monitor site reliability and performance
- Troubleshoot site down and performance issues
- Develop tools and dashboards as needed
- Document response and resolution procedures
- Develop, run, and prepare various analyses and reports based on data
- Engage in system capacity planning and demand forecasting, software performance analysis, and system tuning
- Conduct performance evaluations of new technology upgrades and critical software/hardware changes
Following experience is a plus:
- Continuous integration tools (such as Jenkins, Travis-CI, Go)
- Infrastructure provisioning tools (such as Chef, Puppet, Ansible)
- Logstash/Graphite/InfluxDB/Grafana/Cabot and other diagnostic and alerting tools
- Experience administering application servers, servlet containers, and web servers (WebSphere, Apache Tomcat, Microsoft IIS, etc.)
- Windows and Linux operating systems administration and tuning experience
- Understanding of test automation principles and automation framework design is a plus
- One or more of: C, C++, Java, Perl, Python, Go, or scripting experience in Shell and Perl
- Focus on customer experience
- Demonstrable knowledge of networking protocols (such as HTTP, TCP/IP, and UDP), load balancers, web application security, and multi-tier web application architectures
- Critical thinking and problem-solving
Equal Opportunity Employer
Cloud Big Data Technologies is an equal opportunity employer inclusive of female, minority, disability, and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination, and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status, or any other protected status. Cloud Big Data Technologies will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements, or related matters. Nor will Cloud Big Data Technologies require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract.
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