Job Summary
The Senior UX Data & Insights Analyst will partner with business functions to enable them to answer key questions to help make business decisions. They will demonstrate proficiency in using tools needed for their focus domain area. This role is responsible for developing KPIs, creating dashboards, providing analysis, insights, and recommendations for area of expertise. They will ensure the business understands the effects of a new product/process. The role includes cooperation and coordination with various functions within the company and requires good communication skills.
Primary Responsibilities
- Use UX/CX analytics tools for funnel optimization and improve customer journey.
- Execute, measure, and prioritize A/B or multivariate tests using analytics to understand and measure customer journeys.
- Use data to analyze and evaluate, transform data and insights into business recommendations, communicate learnings and recommendations to various audiences of all levels with storytelling presentations.
- Support the build-out of performance reporting dashboards that scales with our global business.
- Work through tracking and data integrity issues with cross functional stakeholders in Engineering and Product teams.
- Bring clarity to KPIs, performance drivers, and competitive trends.
Primary Location
United States of America-Texas-Dallas
Work Locations
VIRTUAL EMPLOYEES
Job
Data Operations
Organization
Data Strategy & Analytics
Full-time
Travel
No
Job Posting
Jan 24, 2024, 9:55:54 AM
Education
- Bachelor’s Degree in Engineering, Math, Computer Science, Operations Research, Statistics and other related degrees.
Experience
- 3-5 years of experience or relevant work experience in analytics, finance, or consulting roles.
- Experience using UX Analytics tools such as Contentsquare or Decibel.
- Experience doing A/B Testing to enhance Site/App UX.
- Experience using Big Query or SQL to assess datasets and recommend solutions.
Essential Skills
- Advanced knowledge in using UX Analytics tools needed for their focus domain area (examples: Contentsquare).
- Ideation, measurement and results presentation of A/B or multivariate tests for funnel optimization or enhanced Site/App UX.
- Strong technical and quantitative background with outstanding analytical skills and the ability to synthesize situations for corresponding solutions, options and action plans to impact efficiency, and improvements to the business.
- Data analysis, interpretation and presentation of credible, business-focused recommendations to optimize customer journeys and grow conversions.
- Strong storytelling presentations and visualization skills.
- Ability to establish strong partnerships within different levels in the organization while adjusting communication as necessary to the specified audience.
- Ability to take initiative and manage deadlines and handle multiple priorities simultaneously with minimal supervision.
- Ability to work with engineering teams and define tracking requirements.
- Advanced Excel knowledge.
- Excellent problem-solving skills.
- Experience using BigQuery, Google Cloud Platform or SQL.
Anticipated Base Pay: $100,000 - $120,000 (Performance Bonus Target available for this role)
Day 1 Benefits to include:
- Customizable health plan-PPO/High Deductible Plan with Employer HSA Contribution
- 20 Days of Accrued PTO
- 13 Paid Holidays
- 2 Community Service Days
- 401k with Employer Match
- Parental Leave
- Employee Assistance Program
- Tuition Reimbursement
- Money Transfer Reimbursement
- Pet Insurance options
The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
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