UX Principal Designer

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. United’s Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:

• Conduct UX research for systematic study of United Pilots and Flight Attendants and their requirements, to add realistic contexts and insights to design processes
• Create sketches, prototypes, wireframes, screen-flow diagrams & UI specs for testing and development
• Rapidly iterate on design prototypes and working applications Design high-fidelity mockups and interactive prototypes for new and existing concepts, applying Figma and Sketch for responsive web and mobile applications serving Flight Attendants and Pilots
• Thoughtfully articulate design decisions and rationale
• Design direction should be based on the overall product roadmap as well as your own design thinking and fundamental principles
• Provide design support during development and execution; assist with QA to ensure designs are implemented accurately and with the highest standard
• Collect and apply qualitative and quantitative data from usability tests and business analytics to make value-driven design decisions
• Collaborate closely with business stakeholders, lead developers, and UX team to gather project requirements, align with the company vision, and achieve project goals
• Assist with validating and measuring user experience success via usability testing and post deployment evaluations. Established and manage an on-brand pattern library and style guide, streamlining design consistency and reducing development time
• Lead the UX delivery for Crew Facing Systems
• Manage the work of UX and UI developer supplier resources
• Create standards and best practices for UX design and UI development of Crew Facing Systems
• Provide guidance and mentor junior designers and developers

Qualifications

What’s needed to succeed (Minimum Qualifications):

• 5+ years of experience in UI/UX design
• Proficiency using UX and protyping tools (Axure, Sketch, Adobe Creative Cloud, InVision, etc.)
• Experience with WCAG accessibility standards
• Proven effectiveness in working as a member in cross-functional teams which include business analysts, designers, researchers, developers, and product owners
• Experience with Agile and/or lean philosophy and methods
• Design experience for both web and mobile
• Ability to create wireframes as well as visual design comps
• Portfolio examples of sketches, workflows, interactions, and end state work
• Up-to-date with the latest UI trends, techniques, and technologies
• Excellent verbal and written communication skills
• Positive attitude and be able to work effectively in a team
• Strong sense of accountability and drive to get results
• High attention to detail but able to work quickly to meet deadlines
• Ability to solve problems creatively and effectively
• Maintain a user-centered approach in design perspective and practice
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Airline Experience
• CISSP, CISA, or CISM

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions.

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT