Associate Cloud Engineer, Pega Operations CenterJob Category: Engineering & CloudLocation: US - Arizona - Remote | US - Minnesota - Remote | US - Montana - Remote | US - Nebraska - Remote | US - New Mexico - Remote | US - North Dakota - Remote | US - Oregon - Remote | US - South Carolina - Remote | US - Texas - Remote | US - Utah - Remote | US - Wyoming - RemoteShareCopying...Meet Our Team:You will be a key member responsible for the availability and reliability of Pegasystems cloud service offerings. We operate as a global follow the sun 24x7 team with locations in Bangalore, Sydney, and the East Coast of the United States. We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support and mentorship needed to learn and grow.Picture Yourself at Pega:A passionate Engineer who loves problem solving, who is familiar with NOC infrastructure and managing cloud services at scale, along with being highly motivated to constantly learn and grow. Our goal is to ensure that we successfully deliver high service uptime for our environments, and by collaborating and communicating with customers and internal stake holders, you will deliver best in class support. "What You'll Do at Pega:Manage and monitor customer environmentsHandle alerts, incidents, service requests and changes within SLAAccess, analyze and prioritize tickets, follow standard operating procedures (SOP) for known issues, and escalate when requiredExecute tasks including monitor service health, restart of client environments, handling logs, increase storage, whitelist IP addresses, troubleshoot access related issues, deploy system updates, run queries and scripts, etc.Identify opportunities for automation of repeated operational tasks and reduce toilAdapt to changing business goalsDaily hours are 9am-6pm PST ( with an hour for lunch) Tuesday- SaturdayWho You Are:Possess customer obsession and proven empathy towards customersAn analytical and problem-solving mind- ability to quickly evaluate customer incident and act accordinglyClear and concise verbal and written communication skillsSelf-motivated, inquisitive, and creative, with a passion for continuous improvementWorks well with cross-functional global and remote teamsDemonstrated ability to learn new or unfamiliar technologies, techniques, and tools quickly to meet our business requirementsComfortable working in a fast-paced, enterprise environmentWhat You've Accomplished:You are skilled in AWS, Linux and systems monitoring, and have accomplished the below:Understanding of cloud-based infrastructure, platform, and application services1-2 years of experience in enterprise scale Linux Administration1-2 years of operational knowledge in application and database level monitoring and troubleshooting (like Java applications, Tomcat and RDS Postgres)1-2 years hands-on experience with Amazon Web Services (AWS)Understanding of microservices architecture (like Kubernetes and Docker), monitoring tools (like New Relic or Datadog), basic administration of web servers (like Tomcat) and network (like DNS, VPN) is a plusMust be eligible to support FedRAMP / US Citizenship RequiredPega Offers You:Gartner Analyst acclaimed technology leadership across our categories of productsContinuous learning and development opportunitiesAn innovative, inclusive, agile, flexible, and fun work environmentCompetitive global benefits program inclusive of pay + bonus incentive, employee equity in the companyJob ID: 20888