Senior Program Manager - Quality Engineering

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction to team

Expedia Product & Technology builds innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences for the traveler and our partners that drive loyalty and customer satisfaction.

The Senior Program Manager - Quality Engineering sits on the Platform Quality team within our Product & Technology division. This team serves as a Center of Excellence that builds engineering solutions and tools to increase the velocity, quality, productivity, and efficiency of ensuring the best traveler and partner experiences. In this role, you will help identify the highest business opportunities across large organizations, strategizing, creating and managing roadmaps with prioritized requirements, influencing broad adoption of tools and processes, managing delivery of large, complex technology initiatives, and reporting business metrics.

In this role, you will:

• Shape the future of Expedia Group by bringing a blend of product, strategy, and program management competencies to our portfolio of high visibility initiatives.
• Create, execute and manage effective prioritized roadmaps and detailed plan of execution with strategy and requirements derived from your deep analysis of largest business needs across the organization such as opportunities from quality gaps causing production issues and your close interactions with stakeholders understanding their pain points.
• Lead all aspects of program management including planning, overarching strategy and prioritization summation, OKRs, measurable expected outcomes, project schedules and time frames, setting measurable goals, progress tracking via metrics, resolution of issues and dependencies, reporting and program communication.
• Work closely with engineering managers to translate requirements into epics, user stories, etc. for consumption by development teams, and conduct scrum meetings, retros, internal and external demo sessions. Lead large, long-range initiatives while delivering value incrementally by operating in an agile, rapid development environment.
• Assist with a holistic approach by ensuring that all components: structure, people, process and technology are identified and accounted for maximum efficiency across organizational boundaries.
• Keep relevant stakeholders informed of progress, changes to project schedules, and their impact.
• Proactively manage risk, working with the team to anticipate new risks and lead mitigation planning.
• Create clear, concise, intelligible, audience-appropriate, tailored, and organized communication materials (e.g., policies & procedures, guidelines, presentations, messages and technical documentation).
• Drive engineering discussions and reduce engineering re-work as an expert.
• Track and report actual business benefits and metrics of our deliverables demonstrating their impact in solving the largest opportunities for our organization.
• Drive broad adoption of our Quality Engineering solutions across the organization demonstrating progress of adoption via metrics and stakeholder feedback.
• Provide coaching and support on quality engineering, tools and processes to engineering teams. This also involves in-depth understanding of the technical details of our Quality Engineering solutions and processes to be able to answer questions in our support channels or unblock stakeholders during adoption.

Experience and qualifications:

• Bachelor's degree in Analytics, Computer Science, Engineering or a related Technical field; or MBA or Equivalent related professional experience.
• 10+ years of related experience in Technical Program/Product Management, Agile/SCRUM, and Quality Engineering in a technology company.
• Strong proficiency in tools such as PowerPoint, Microsoft Word, Confluence, Tableau, and Excel.
• Extensive experience in all aspects of program management including creation, execution and management of effective prioritized roadmaps translated to epics and stories, agile process, strategy, prioritization as per analysis of business benefits, OKRs, project schedules, setting measurable goals, progress tracking via metrics, resolution of issues and dependencies, optimizations of resources for productivity and quality, reporting and program communication.
• Ability to keep abreast of the progress of multiple tracks working with distributed teams across time zones. Expert in applying and leading Agile methodologies. Experience structuring large initiatives in effective and meaningful ways, driving their execution and demonstrating business outcomes and publishing them via reports with data and metrics.
• Experience and in-depth knowledge of Quality Engineering tools and processes.
• Strong strategic and critical thinking skills; ability to see the “big picture” while also diving into details for maximum efficiency.
• Creative decision-maker who can work independently and apply hands-on quantitative analysis to come up with the largest business opportunities and trade off decisions, measurable business outcomes, OKRs and metrics.
• Proven ability to understand and discuss technical concepts, manage trade-offs and evaluate opportunistic new ideas with internal and external partners.
• Demonstrated ability to deliver results by working across subject areas and coordinating across organizational boundaries, coaching and supporting teams.
• Create clear, concise, intelligible, audience-appropriate, tailored, and organized communication materials (e.g., policies & procedures, guidelines, presentations, messages, surveys, technical documentation).
• Excellent influencing and collaborative skills, ability to drive broad adoption of solutions and best practices across the organization demonstrating progress via metrics and stakeholder feedback.

The total cash range for this position in Austin is $173,000.00 to $242,500.00. Employees in this role have the potential to increase their pay up to $277,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Chicago is $157,500.00 to $220,500.00. Employees in this role have the potential to increase their pay up to $252,000, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Seattle is $173,000.00 to $242,500.00. Employees in this role have the potential to increase their pay up to $277,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request .

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises.

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.