Desktop Engineer Boston, Massachusetts, United States

Weiss Asset Management (WAM), a Boston-based investment firm, is seeking a highly reliable and detail-oriented Desktop Engineer to join our growing IT team. The ideal candidate will have a strong background in installing, configuring, and maintaining PCs, as well as network-based hardware and software. Additionally, they should have experience working with Windows-based file servers, virtual machines, and network cabling. Strong analytical, problem-solving, interpersonal, and organizational skills are essential for success in this role.

Minimum Requirements:

5+ years of experience in a desktop support or engineering role is required.

Responsibilities:

1. Configure, deploy, and maintain desktop systems and applications. Ensure systems are up-to-date with the latest patches, updates, and security fixes.
2. Provide advanced support for desktop issues, including hardware, software, and operating system problems. Resolve complex issues and escalate as necessary.
3. Provide technical support for end-users, addressing issues related to applications and connectivity.
4. Ensure the security and compliance of desktop environments, including data protection, access controls, and adherence to industry regulations.
5. Create and maintain comprehensive documentation for configurations, processes, and procedures. Provide regular reports on system performance and issues.
6. Collaborate with the internal technology team and external vendors to ensure the seamless integration of solutions within the overall IT infrastructure.
7. Develop and deliver training sessions for end-users and IT staff on desktop tools and best practices.
8. Provide basic computer orientation to new and existing Company employees.

About the Company:

For over 30 years, Weiss Asset Management has developed proprietary value-based investment strategies designed to deliver high risk-adjusted returns to our investors, who include charitable foundations, pension plans, endowments, hospitals, government entities, and private investors. We manage approximately $3.3 billion across hedge funds and institutional accounts. We work collaboratively to solve problems and to identify undervalued assets through deep fundamental research, statistical analysis, and an analytically rigorous approach to decision-making. Above all else, we value integrity, uncompromising rationality, creativity and entrepreneurship, and continuous learning and improvement.

Our team of around 100 individuals is the engine of our success and we welcome truly exceptional candidates from all backgrounds.

WAM is a fit for you if:

• You enjoy a collaborative environment, where decisions are made in diverse teams. At WAM, all employees can expect to work directly with members of other departments representing a range of backgrounds.
• You work well in a flat structure and are comfortable voicing dissenting opinions. Talent and work ethic will dictate what you can achieve at WAM, as evidenced by the fact that our president and the majority of our managing directors began their careers here as interns.
• You are driven to constantly learn, improve, and make rational decisions based on fact and data, and you welcome receiving feedback as well as sharing knowledge with others.
• You prioritize acting ethically in all situations.

WAM is an equal opportunity employer. Women, minorities, people with disabilities, and veterans are encouraged to apply.

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