Application Engineer

A dynamic international company known for its industry leadership, expertise, and hard-working team environment.

Job Description

1. Deliver solutions for customers by identifying how the Products can be implemented at their sites to meet their business needs.
2. Collaborate onsite with the client to install our products.
3. Provide effective recommendations and consult with the client through a firm understanding of the current software suites, applications, and integrations as well as the desired outcomes.
4. Provide technical customer support via telephone, email, or other electronic communication methods.
5. Diagnose performance issues by evaluating complex bugs and utilizing that information in the development and testing of solutions.
6. Help facilitate the sales process by communicating how the products can be implemented or modified to fulfill a customer’s needs.
7. Collaborate with internal project teams to help define, develop, and introduce new software applications.
8. Develop and deliver presentations regarding the technical aspects of our applications and provide training to internal and external stakeholders.

Secondary Functions

1. Keep management informed of any problems, competitor issues, or other factors affecting our products and make recommendations for improvements/changes.
2. Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
3. Support effective working relationships with our staff and with a network of technical resources.
4. Support colleagues in related product areas via awareness, collaboration, information exchange, providing backup support, and assistance as required.
5. Perform other duties as assigned.

Supervisory Responsibility

This position has no supervisory responsibilities.

Requirements/Qualifications

Education/Experience:

Must have a high school diploma/GED with 3 years’ experience with programming and configuring Programmable Logic Controllers (PLC). Bachelor’s Degree in a Technical field preferred.

Required Skills/Competencies:

• Comprehensive understanding of system networking, hardware, and software interactions allowing for the development of solutions to complex technical issues.
• Experience working with human machine interfaces (HMI) on CNC machines and factory floor equipment.
• Proficiency in software applications required in the performance of job duties (Microsoft Office Suite, Microsoft Project, etc.).

Additional Information

All your information will be kept confidential according to EEO guidelines.