Network Engineer NOC - Herndon, VA

Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and point-to-point transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services in over 227 markets globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring.

Compensation:

(Starting / Initial) Base Salary Pay Range: $85,000 - $100,000

Specific offers within the listed pay ranges are determined by a variety of factors such as experience, education, skills, certifications and business needs.

Responsibilities:

• Work with and coordinate effectively with the Customer Support team, peer Cogent teams, as well as vendors, in order to ensure swift resolution of customer and Network issues.
• Monitor the network through the alarm and ticket management systems.
• Perform maintenance work events.
• Monitor and respond to department email inbox.
• Ability to work professionally with customers, vendors, and internal groups under all circumstances.
• Manage customer expectations and escalation support needs directly or with the Customer Support Team.
• Perform other duties or special projects as assigned.

Qualifications:

• Excellent verbal and written communication skills and ability to provide excellent customer service to Cogent Customers.
• Must excel in a fast-paced, dynamic environment where critical thinking and strong problem-solving skills are required for success.
• Ability to work independently, as well as in a team environment.
• Reliable employment history with strong attendance and punctuality records.
• Available to work in an onsite NOC environment: Start ASAP.
• Shift: Overnights team 2300E-0700E Days TBD to include one Weekend day. (Flexibility is a must).
• Proficiency on Cisco equipment experience and certifications.
• Experience with Remedy type ticketing system and NMS alarm systems.
• Strong technical knowledge in the area of networking (TCP/IP), IP protocols (BGP, IGP, OSPF, IS-IS, MPLS...), IP addressing, DNS's and IP-VPN's is desired.
• Strong problem-solving skills.
• Experience with optical equipment is a plus.

Covid-19 Policy:

Cogent has adopted a mandatory vaccination and booster policy which requires all U.S. employees to be fully vaccinated with one booster against COVID-19. Prior to beginning employment, new employees must provide proof of vaccination or apply for and receive an accommodation to be exempt from the policy.

By submitting an application or resume for this position, I understand that this is an in-office position and agree to abide by Cogent’s mandatory vaccination policy.

To apply for the Network Operations Engineer position, please submit your resume and cover letter to

Cogent Communications is an Equal Opportunity Employer.