Data Center Engineer

Required Qualifications:

• Product Data Center (5-7 years’ experience).
• Bachelor’s degree in computer science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• Minimum 3 years of demonstrable ‘hands-on’ IT work experience supporting and resolving diverse PC desktop software and hardware issues.
• Must be willing to travel.
• Must be willing to work varying shifts (Day, Night, Slit, or weekends).
• Familiarity with workflow and ITSM tools and ticketing systems.
• Excellent customer service skills with the ability to interface at all levels of the organization.
• Excellent verbal and written communication skills.
• Ability to work independently and perform in a collaborative, team-based environment.
• Monitor and manage physical data center access, including escorting non-AA personnel within the facility.
• Forecast resource requirements and coordinate with teams to scale data center operations based on evolving needs.
• Conduct and support audits for compliance (e.g., FM Global, PCI/PII, security protocols) and ensure adherence to industry standards.
• Coordinate with external vendors and service providers for equipment maintenance and upgrades, ensuring timely resolution of any vendor-related issues.
• Troubleshoot and respond to critical failures and emergencies, addressing hardware, network, or software issues and escalating when necessary.
• Develop and execute disaster recovery and backup plans to protect data and ensure business continuity during emergencies.
• Maintain documentation of equipment, incidents, and maintenance activities, keeping records up to date for audit and troubleshooting purposes.
• Monitor power distribution and cooling systems to maintain optimal environmental conditions, ensuring energy efficiency and system reliability.
• Prepare assets for disposal or relocation as needed, following established processes for decommissioning hardware.
• Create and assist with incident tickets, providing technical support and problem resolution in coordination with other IT teams.