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Our Mission
WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.
Job Description
Understanding telecommunication and Voice end-user technical support.
Performs varied tasks of moderate complexity requiring the application of standard procedures and criteria. Responsible for troubleshooting problems of voice system/network. Commission voice project on/off-site. Demonstrates a degree of experience managing vendor/carrier end-user support.
Takes responsibility for work order requests by clients and completes tasks with quality in mind all the time and delivers results through quick action.
Salary: $70K-$76K / year
Qualifications
- 4-year college degree (Field Of Study: Telecommunications)
- Minimum of 5 years of voice system relevant professional experience
- Understanding the concept of voice networking
- Layer 1: understand the type of cables
- Layer 2 & 3: understand Access List, Voice VLAN, AV signal, voice packet, and media and call routing
- Understanding the concept of data networking
- Layer 1: understand types of cables
- Layer 2 & 3: understand Access List, Access VLAN, packet, routing, and switching
- Work with various voice service providers
- Able to decide end-voice device type and equipment needed for the business and able to configure and deploy equipment as needed
- Understanding of voice signaling, protocols, SIP, analog voice circuits, and how to troubleshoot each
- Ethernet, IP troubleshooting and testing using Fluke test equipment
- Experience in Microsoft Excel documents
- Understanding of IP Networking, VOIP, TDM technology, and voice-related third-party equipment
- Must be detail-oriented with good organizational and time management skills
- Ability to multi-task effectively
- Must have effective interpersonal skills to interact successfully with customers, management, and team members to ensure customer satisfaction
- Must be able to prioritize and re-prioritize as needed in a fast-paced working environment, especially when dealing with time-sensitive issues and mandated deadlines
- Must be analytical and have proven problem-solving abilities
- Knowledge of billing and various practices associated with billing
- Computer Skills: Computer skills at the level of understanding and using MS Word, Excel, and PPT
- Travel: up to 35% (within US)
Preferred
A+ certified
Additional Information
All your information will be kept confidential according to EEO guidelines.
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