Principal ServiceNow Engineer

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Be a part of transformational change where integrity matters, success inspires and great teams collaborate and innovate. As the fifth-largest bank in the United States, we’re one of the country's most respected, innovative, ethical and successful financial institutions. We’re looking for people who want more than just a job – they want to make a difference! U.S. Bank is seeking a Principal ServiceNow Engineer who will contribute toward the success of our technology initiatives in our digital transformation journey.

This position will be responsible for the analysis, design, testing, development and maintenance of best in class software experiences. The candidate is a self-motivated individual who can collaborate with a team and across the organization. The candidate takes responsibility for the software artifacts produced adhering to U.S. Bank standards in order to ensure minimal impact to the customer experience. The candidate will be adept with the agile software development lifecycle and DevOps principles.

Essential Responsibilities:

• Design, implement, maintain and lead a ServiceNow IRM instance
• Establish, maintain, and enforce governance and standards to ensure the platform and capabilities are sound, and following good practices enabling upgradeability, usability, manageability, performance and scalability.
• Enterprise Compliance – hold product team accountable to act within the policies, standards and best practices.
• Establishes and enforces Instance strategy.
• Participates in technical design decisions.
• Evaluates and onboards new capabilities/demand
• Represent the IRM instance in technical discussions with other ServiceNow product teams

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• Five to six years of relevant experience

Preferred Skills/Experience

• Requires ServiceNow Administration (CSA) Fundamentals Certification
• Requires ServiceNow IRM Product experience
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist – Risk and Compliance (CIS-RC)
• Deep experience working on ServiceNow Governance
• Experience across related ServiceNow Products ITAM (CMDB, APM, SAM, HAM), SecOps, & Vulnerability Mgmt.
• Experience implementing and supporting Knowledge Bases & EC Pro service portal
• Strong understanding and prior experience with Proof of Concepts and blueprints
• Ability to influence engineers and leadership on processes and order of operations needed to achieve end results required
• Ability/desire to mentor engineers
• Experience with ServiceNow Stream Connect (Kafka)
• Experience with Agile development methodology
• Strong analytical, problem-solving, and decision-making capabilities
• Able to communicate processes and results with all parties involved in the product team, including engineers, product owner, scrum master, third party vendors and customers

NOTE: This role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.