Job#: 2047589
Title: Network Systems Engineer
Location: Irving, TX. Hybrid with 2 days onsite, 3 days remote
Schedule: M-F 7-4 for training (first 3 months), then rotating 6 weeks of night shift (11 pm-7 am) and 12 weeks of day shift (7 am-4 pm). Options are Tues-Sat or Sun-Thurs
Must have experience: Systems and Network Support, Linux/Unix, Lan/Wan, etc.
Certifications Preferred: Sec+, Network+, Linux
Need to be able to obtain a Top Secret Clearance
Job Description:
Responsibilities
A systems support engineer will be responsible for a wide range of activities surrounding the on-going maintenance and expert level support of Verizon Managed Services applications, tools and platforms, including but not limited to Change, Incident, Problem and Risk Management. These activities will include resolving escalations from network operations centers, project teams, IT and management team. Expected to own and drive resolution of highly complex system and application issues, complex change management, working with Product Marketing, Account teams and internal organizations (IT, Engineering, Infrastructure, etc.) on product wide issues as well as product readiness projects. A systems support engineer will directly interact with network operations and at times the customer on high visibility and complex technical issues. Special focus on and advanced technical skills with operating systems, network management applications and protocols is required.
Additional responsibilities:
- Mentor network operations engineers.
- Support new technology and product integration.
- Assist with remediation efforts of security vulnerabilities per procedure.
- Review and provide technical analysis on IAR’s.
- Perform alarm studies.
- Create and maintain knowledge articles.
- Analyze platform issues and manage escalations to various IT organizations.
Qualifications
Must have:
- An Associate’s degree or equivalent work experience.
- Broad knowledge of all products within Managed Services.
- Intermediate knowledge of network management platforms, applications and protocols, to include at least one or more of the following:
- Linux
- Windows
- WAN/LAN/SD-WAN
- Five or more years of hands on experience with OS, applications support or networking; common network security practices, standards and troubleshooting.
- The position will work directly with internal operations teams and occasionally customers, and therefore must have strong customer service skills and the capability to interface successfully with both the customer’s technical and non-technical contacts, Verizon Account teams and various other groups involved in the delivery of service to the end customer.
- Flexibility with work hours, as this position will required to work an off-shift and on-call
- Excellent communications skills and be able to deliver results under pressure.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.