LAN/WAN Engineer Team Lead

Company Overview:
Join a fast-growing company highly experienced in cyber security, cloud computing, virtualization, big data analytics, and project management! IMTS offers competitive compensation, excellent benefits including tuition reimbursement and employer-contributed 401K, and referral bonuses. We work with the best customers on-site at top government agencies.
Job Title: LAN/WAN Engineer Team Lead
Primary Location: Washington, DC
Clearance: Top-Secret Clearance (TS)

Responsibilities:
We are seeking a LAN/WAN Engineer Team Lead that shall provide enterprise-level operational support for incident and problem management activities, including fault isolation, troubleshooting, and resolution support for critical customer network issues.

Duties and Responsibilities:

• Lead Service recovery process for major incidents/P1 tickets
• Leadership in handling technical issues and escalations
• Manage and mentor a team of SMEs performing service recovery
• Review Root Cause Analysis for Major Incidents and ensure completion of corrective/preventive actions
• Consultancy on the service improvement programs and possible automation for delivery team
• Review High Level Design, Low Level Design and Acceptance test plans of ongoing projects
• Address critical changes in the technology domain as part of change management process

Experience and Skills:

• Analyze network systems and develop technical documentation
• Develop network system design and optimization recommendations
• Develop and execute implementation plans and performance validation testing
• Prepare customer presentations, project plans, and work
• Oversee network operations supporting enterprise services and applications
• Develop and oversee implementations of network change requests for firewalls, routing, switching, proxy services, VPN, DNS, mail, SD-WAN and public cloud service deployments.
• Provide problem identification, escalation and resolution of WAN/LAN performance, hardware, network carriers, and security issues in cooperation with the network services provider and Government agency customers.
• Identify routing and network access control requirements & resolution of related issues.
• Analyze network traffic and provide recommendations for issue resolution, optimization, and configuration enhancements (e.g., QoS, TCP optimization).
• Assist customers in developing and troubleshooting network firewall access control policies.
• Develop network monitoring and management procedures using tools that complement/supplement those in use by the network service provider and Government agency customers.
• Provide technical consulting and engineering support to government programs and project managers.

IMTS is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.