Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes rely on Front to deliver game-changing service that wins and retains customers for life.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.
We are looking for an experienced Full Stack engineer to lead the Activation team at Front, which owns our trial experience and new customer onboarding flows. To be successful in this role you must be a quick learner, have proven software development skills, enjoy solving hard problems, and work well in a small, cross-functional, dynamic team. You should also have experience leading teams that develop and make product decisions through rigorous experimentation.
This is a hybrid role, expected to be in our San Francisco office on Tuesdays and Thursdays.
What will you be doing?
- Work on all parts of the trial experience for Front - anything that goes into converting companies from passive explorers to paid customers is in focus for this team!
- Building features and experiences that help converted customers get the most out of Front, turning them into long term, high value customers.
- Designing experiments to test hypotheses on features/changes that might improve our trial conversion rate, and ultimately drive more new business revenue for Front.
- Lead a team of high-performing engineers, providing technical guidance and driving key technical decisions.
- Design and contribute to sub-systems to make Front a better, more powerful collaboration software.
- Work closely with product managers, product designers and other engineers to conceptualize, build and test new features.
What skills and experience do you need?
- Industry experience building fast, reliable, real-time web-based applications.
- Knowledgeable about modern web technologies and excited to learn new ones, e.g. Node.js ES6, TypeScript, React.
- Exposure to architectural patterns of a large, high-scale web application.
- Product minded: committed to building the best user experience.
- Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment.
- Understand the trade-offs in employing different engineering solutions to a problem, valuing pragmatism over idealism.
- Full professional English proficiency.
Bonus:
- Rigor in A/B testing, test coverage, and other web best practices.
- Experience in API design.
- Experience working with complex data models at scale.
- A hunger for business impact.
What we offer
- Competitive salary
- Equity (we are post-series D & backed by some of the best VCs in the US)
- Private health insurance, including plan options at no cost to employees
- Focus Fridays - learn more here!
- Flexibility to work from home 3 days/week (unless posted as a full-remote role)
- Mental health support with Workplace Options
- Family planning support with Maven
- $100 per month Lifestyle Stipend to spend on fitness and other activities
- Wellness Days - Fronteers get an additional day off on months with no holidays
- Winter Break - Our offices are closed from Christmas to New Year's Day!
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice
Compensation Range: $184K - $230K
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