VDI Operations Support Engineer

Monitor, maintain, and ensure the VDI environment is operational, and assist customers, team members, and leadership with issues and requests, troubleshoot systems, resolve repair tickets, etc., as needed.

o Works with VDI and other IT team members to maintain Horizon VDI v 7+, Connection servers, DEM, and AppVolumes.

o Track and document system changes, in accordance with business requirements; develops, writes, updates, and maintains system controls and desk procedures

o Responsible for the configuration of assigned applications

o Reviewing and updating process and procedure documentation as needed.

o Review and provide input for IT projects related to Horizon View best practices

o Plan, install, configure, maintain, and repair virtual desktop infrastructure and related applications. Build, update, deploy, and manage VDI desktop images, snapshots, and pools.

o Develop and maintain resource pools, user entitlements, and application policies

o Researches and troubleshoots to resolve break-fix issues

o Evaluates and recommends enhancements (research, analysis to see if needed, collaborates with core team to test, and implement)

o Manage all virtual desktop systems and devices to maintain security and patch compliance

o Work with application owners and vendors to maintain, deploy, and troubleshoot applications deployed to View VDI users

o Supports strategic initiatives of the organization

o Maintains professional development

o Participates in a rotating 24x7 on-call

o Performs other duties as assigned