Service Engineer

Requisition ID: 2737

Location: Miami, FL, US

Work regime: Full-Time

Kind of contract: Open Ended Contract

Responsible for operating and maintaining the equipment that is essential to the Proton Therapy System (PTS), troubleshooting equipment issues, performing routine preventative maintenance, conducting system inspections, and communicating the system's status to leadership and other stakeholders, supporting hardware and software testing, and being involved in all phases of PTS maintenance, including unit testing, integration testing, validation testing, and other site-related activities, which affect global operations.

Challenges we trust you with

• Maintain and deploy the Proton Therapy System (PTS) for various customer needs, including QA, Development, Software/Hardware Testing, Troubleshooting, and Experimentation.
• Troubleshoot PTS equipment including electrical, mechanical, and software problems.
• Perform maintenance of the PTS including routine preventative maintenance, system upgrades, and corrective maintenance as necessary.
• Perform system inspections and clearly communicate the status of the system to leadership as well as to IBA employees.
• Provide support to PTS Hardware and Software testing.
• Support daily clinical operations for the customer clinical staff as defined by the Site Manager and Site Technical Leader (STL) in accordance with site policies.
• Maintain adequate records as defined by the customer and Site Manager in accordance with company QA and FDA regulations.
• Support the PTS in all phases, including unit testing, integration testing, validation testing, and other site-related activities as defined by the Site Manager and STL.
• Coach and support new hires and peers in a career progression path.
• Perform other related duties as required and assigned.

What we value

You have:

• B.S. in Engineering, Physics or other applicable field, or a High School diploma or Associate’s Degree with 3+ years of relevant work experience in electrical, mechanical system repair, troubleshooting, and maintenance of large integrated systems.
• 3+ years' experience in electrical/mechanical system repair, troubleshooting, and maintenance of large integrated systems.
• Experience in several of the following: Cyclotrons, Electronics, Mechanical Systems, Software Analysis, X-Ray Systems, Positioning Equipment, Cooling Systems, Vacuum Systems, PLC’s (Siemens), Regulation Loops, Drivers, Sensors, Electric Motors, Radars, High Voltage Equipment, Power Supplies, Proton Therapy Systems, etc.
• Solid general knowledge of/experience with MS Suite: Excel, Word, Access, Outlook, Teams, etc.
• Knowledge of local EHS (Environment, Health, and Safety) regulations.
• Basic knowledge of LINUX systems, SAP, Siemens Step 7, and Service Max is a plus.
• Experience in LEAN maintenance and Computerized Maintenance Management Systems (CMMS) is a plus.

And you also are:

• Mission oriented, driven to protect, enhance, and save the lives of the patients we serve.
• Customer service oriented, with a solution-oriented mindset.
• A team player with strong interpersonal skills and the ability to collaborate across teams.
• Thoughtful, driven, proactive, and hands-on.
• Able to follow rules, regulations, and deliver on strict deadlines.
• Willing to travel during the training period (+/- 2 months) and as needed for career development and specialized training.
• A flexible person, willing to work in rotating shifts and occasional weekends.

Compensation and Benefits

The approximate annual base salary range for this position is provided below. Within this range, individual compensation is influenced by various factors such as location, job-specific skills, work experience, and relevant education or training. This role may also qualify for discretionary bonuses, profit sharing, commissions, and benefits.

Approximate Range: $75,900 - 87,000

IBA is committed to recognizing your dedication and contributions to our company's success while upholding the standards of a B Corp and living by our values. We provide benefit plans that reward your hard work and offer you and your family comprehensive and affordable financial, health, and wellness protection.

Foundational Benefits paid for 100% by IBA:
Basic Life insurance (1x annual pay)
Accidental Death & Dismemberment Insurance (1x annual pay)
Short Term Disability (80% of pay)
Long Term Disability (60% of pay)
Medical Insurance premium subsidy for each of the 3 available options
Wellness Program cash incentives (up to $500/year)
Annual contribution to Health Savings or Health Reimbursement Accounts
Dental Insurance premium subsidy
Vision Insurance premium subsidy
4% 401(k) Plan match
Profit Sharing Plan
10 weeks 100% paid Parental Leave (Mothers and Fathers)
7 personal days annually
10 days of PTO in first year
Emergency Travel Services
Employee Assistance Plan
Tuition Reimbursement Program
Professional growth education programs
Above and Beyond Reward Program
Job referral rewards

Additional benefits available:
Voluntary Life Insurance
Voluntary Spousal Life Insurance
Pre-paid Legal Services
Health Savings Account
Health Care Flexible Spending Account
Dependent Care Flexible Spending Account

Life at IBA

IBA team members thrive in a fast-paced, dynamic environment and demonstrate exceptional results through various pursuits. We align with our company values of Care, Dare, Share, and Be Fair. We are looking to add talented, mission-driven individuals who bring diverse perspectives and new ways of solving problems.

At IBA, we value diversity and are an equal opportunity employer. We consider all qualified applicants equally for employment and do not discriminate based on race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.