Job Title: Level 2 Desktop Support Engineer (Executive Support)
Windows and Mac
About the Role:
Our client is a fast-paced, high-demand hedge fund based in New York City. They're looking for an experienced Level 2 Desktop Support Engineer to join their team. The ideal candidate will have a strong technical background and the ability to deliver exceptional, personalized support to a demanding user base, including C-level executives and high-performing teams. You’ll need to be proactive, resourceful, and comfortable working in a high-pressure environment.
Key Responsibilities:
•Provide Level 2 support for hardware, software, and network-related issues, prioritizing executive-level staff and high-demand users.
•Troubleshoot and resolve technical issues across desktops, laptops, mobile devices, and office peripherals.
•Manage user accounts, permissions, and access through Active Directory and other tools.
•Monitor and maintain systems to ensure maximum uptime and efficiency in a critical, time-sensitive environment.
•Collaborate with external vendors for advanced repairs, network management, and procurement.
Requirements:
•3-5 years of Level 2 desktop support experience, preferably within a financial services or hedge fund environment.
•Proven experience delivering high-quality support to executives and senior leadership.
•Strong proficiency with Windows and macOS, as well as Microsoft Office 365, Active Directory, and remote access tools.
•Familiarity with mobile device management (iOS/Android) and enterprise-level software support.
•Excellent problem-solving skills with the ability to remain calm and efficient under pressure.
•Outstanding communication skills, with the ability to explain technical issues to non-technical users.