Thayer Scale is seeking a great candidate to join our customer-centric, fast-paced sales team. Thayer Scale, a global leader in the design and manufacture of process measurement and control equipment, has an opening for a SALES APPLICATION ENGINEER.
This job description is intended to describe the general nature and level of work being performed by the employee assigned to this job title. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
GENERAL SUMMARY
In this role, you will support the activities of the field sales and marketing teams. Key responsibilities include directly supporting the field sales team in the creation of proposals, quotations, and other selling-related communication. In addition, you will work closely with engineering to communicate customer’s technical requirements and ensure tight alignment between our project engineers and the sales team. You should have a strong technical background in the areas of mechanical systems, instrumentation, and production equipment. Prior sales experience is desirable, but not a requirement. You should have excellent communication skills, both written and verbal, and a strong desire to deliver customer satisfaction in a fast-paced environment. Some overnight travel to customer facilities and trade shows is required. This position reports directly to the VP of Sales and provides a great opportunity to step into a Field Sales or Product Management role in the near future.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Works with Regional Sales Managers to develop proposals for new equipment, equipment upgrades & re-rates in a timely manner. Includes frequent direct contact with customers and prospects to gather appropriate application information.
- When necessary, directly interface with suppliers of subsystems and components to determine cost and lead-time information for proposals that include custom-engineered content.
- Timely follow-up on incoming leads (e-mail, website, and phone), capturing relevant information on CRM system and sharing details with appropriate team members.
- Follow up on open proposals, and maintain relevant information in CRM system to rate and prioritize sales opportunities, and provide sales intelligence to other team members.
- Review customer technical specifications included in Request for Quotation (RFQ) and work with engineering and sales resources to determine where exceptions must be taken. Complete any required technical fields of proposal data sheets.
- Back up to Regional Managers when they are out of the office or otherwise engaged. Take phone calls from customers, address requests and issues where possible, and relay appropriate information.
- When practical, assist customers in solving problems which may arise with Thayer equipment, informing the Sales Manager, Service Manager, and Engineering Manager in writing. Otherwise, place the customer directly in the hands of the Service Manager.
- When required, work with the engineering department to obtain additional information needed to process Sales Orders.
- Work closely with the test lab to make sure customer product tests are being scheduled and completed on time.
- Maintain customer profiles and customer files in the company CRM system.
- When required, assist the Sales Manager in setting up and handling Trade Shows.
OTHER REQUIRED DUTIES AND RESPONSIBILITIES
When required, provide assistance to other company staff in the completion of their daily duties.
Respond to emergency situations.
Other company-related duties as assigned.
All behaviors comply with the Code of Conduct & Rules outlined by the Thayer Scale Handbook.
EDUCATION AND/OR EXPERIENCE
Background in process equipment, bulk powder material handling, process controls, weighing systems, or the feeder industry is a strong plus.
Previous sales experience or training preferred.
Ability to understand lean business principles and apply them in the sales process.
MINIMUM QUALIFICATIONS/REQUIREMENTS
Associates or Bachelor’s Degree in a technical engineering field, degree in mechanical or electrical engineering preferred.
Ability to travel up to 25% of the time.
Strong customer orientation, problem-solving, and decision-making abilities.
Demonstrated sense of urgency for customer support and follow-up.
Demonstrated contract negotiation, preferably in a technical capacity.
Intermediate computer skills, including but not limited to CRM, Microsoft Word, PowerPoint, Excel, and Outlook. PhotoShop, AutoCad, or Solidworks is a plus.
Strong attention to detail.
COMPETENCIES
Employee competencies are: Job Knowledge, Teamwork, Customer Service, Flexibility, and Work Ethic.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge:
- Knowledge of ERP systems, Lean Principles, DFMA (Design for Manufacture and Assembly).
- Basic CAD drawing interpretation knowledge.
- Ability to work well with a team.
- Ability to maintain Company standards, security & confidentiality at all times.
- Strong negotiating skills regarding cost reduction targets set/met consistently.
- Good verbal and written communication skills.
- Good problem-solving skills with strong attention to detail.
- Good computer skills (ERP, MS Excel/Word).
- Ability to work effectively under pressure, i.e., deadlines, priorities, etc.
Skills:
- Good communication skills.
- Good customer service skills.
- Good problem-solving skills.
- Good computer skills (Microsoft Office Products).
Abilities:
- Interpret and apply company policy and rules.
- Communicate clearly and concisely, both orally and in writing.
- Work safely in industrial environments and abide by company policies.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
- Maintain effective audio-visual discrimination and perception needed for:
- Making observations.
- Reading and writing.
- Communicating with others.
About Thayer Scale
We are an equal opportunity employer with an excellent benefit package including medical, dental, short-term and long-term disability, life insurance, and 401(k) with company match.
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