National Air Logistics Aerospace Customer Care Specialist

National Air Logistics Aerospace Customer Care Specialist | United States | US2100699
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Atlanta site is looking for a new National Air Logistics Aerospace Customer Care Specialist to join our Air Logistics team.
YOUR ROLE
Our National Air Logistics Aerospace Customer Care Specialist will be responsible for coordinating the transportation, handling and storage of specialized aircraft parts. You should be a subject matter expert in these products, as well as the logistical requirements for handling. You will help support the North America aerospace operations.
YOUR RESPONSIBILITIES

• Represent the USA AOG (Air on Ground) and Engine Desk to both internal and external customers
• Communicate with customers via phone and email
• Handle general customer service inquiries via phone and email related to tracking and tracing of AOG & Engine shipments
• Prepare, handle, and process documentation for AOG & Engine moves
• Coordinate all aspects of pick-up and delivery, including initiation, rate quotation, status updates, and vendor invoice approval
• Track and trace shipments, monitor vendor performance, and address and resolve service irregularities
• Ensure shipments adhere to schedules through follow-up
• Collaborate with company branches, gateways, and other offices under the direction of the AOG & Engine Desk

YOUR SKILLS AND EXPERIENCES

• Relevant College degree and/or certification a plus
• A minimum of 2-3 years experience in Airfreight
• Excellent communication skills, both verbal and written
• Proficient computer skills (solid data entry with high accuracy rate, email, internet, excel, word, etc.)
• Understanding of export procedures/documentation is beneficial
• Solid knowledge of domestic and international geography including countries, major cities and airports
• Must initially be able to work Monday through Friday 9am - 5pm, with potential for future shift flexibility

GOOD REASON TO JOIN
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-KE1
ABOUT KUEHNE+NAGEL
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
US Talent Acquisition