TIAA Director, Principal Experience Designer Charlotte, North Carolina Apply Now
The Design Director sets the vision for the best user experience. You will create a space for cross-functional partners to collaborate effectively. You will use your knowledge of and experience in the Design Thinking process to collaborate with partner teams, facilitate conversations, create concepts, run design sprints, and build rapid prototypes to test and learn from users and inform prioritization and impact. While working with partners to determine a shared plan forward that balances business, user, and technology considerations, you will create and champion an experience that is highly engaging and usable and deliver pixel-perfect detailed design with your team.
By innovating on one of the world's biggest stages, you will have the chance to shape the future of retirement. If you are motivated by complex, purposeful, and engaging challenges, then we invite you to join us on our mission!
Key Responsibilities and Duties
- Lead a team of designers that partner with research, content strategy, data science, legal and compliance, product management and engineering teams to establish modern best practices for end-to-end experience design and delivery, such as design research, journey mapping, personas, storyboards, concept designs, prototyping and final production designs for our end user experiences.
- Express yourself as a considerate thinker that sees the big picture, while understanding the business objectives, weaving viability, desirability and viability into our design decisions.
- Drive the experience with an outcome’s focus, actively scanning the end-to-end experience for new approaches, blending different ideas to challenge the teams with creative, yet effective solutions.
- Lead as an accountable achiever. Others rely on you to get things done, raising the bar for performance, while taking accountability for your own actions.
- Build trust-based relationships across boundaries and encourage collaboration. Show up authentically and adapt your own style to communicate impactfully.
- Express yourself as a continuous learner who is self-aware, curious to learn, and seeks feedback from others to continuously grow, always putting improvement over comfort.
Educational Requirements
- University (Degree) Preferred
Work Experience
- 5+ Years Required; 7+ Years Preferred
Physical Requirements
- Sedentary Work
Additional Responsibilities and Duties
- Lead craft design and delivery on end-to-end journey’s, collaborating and partnering with design, research, product management and development to support and advocate for modern best practices for end-to-end experience design and delivery.
- Support design team to elevate design awareness and implementation of modern design methods and best practices to help the team to deliver the highest quality experiences.
- Ensure that the end-to-end experience journey designs meet the needs of the end user and inform and align with client & business challenges/goals.
- Support Digital & Customer Experience Transformation team to implement end to end experience processes and influence adoption of customer centric solutions and a culture of experimentation across the team.
- Collaborate closely with Research, Brand Marketing, Data & Analytics, Technology, Digital and Product Lines of Business to define and execute our end user experiences and set the bar for quality for your journey team.
- Lead and collaborate with a team of designers and design leads to support the end-to-end vision and strategic roadmap.
Preferred Experience & Qualifications
- 7+ years of UX design and/or design management experience
- Strong and demonstrated background in: enterprise experience design; consumer product design; mobile platform design in an agile delivery model
- Strong and demonstrated background in: Figma, Sketch, InVision, and Miro
- Eager to be innovative and possess a strong ‘test and learn’ mentality
Related Skills
- Accountability
- Adaptability
- Collaboration
- Communication
- Consultative Communication
- Continuous Improvement Mindset
- Creative Thinking
- Critical Thinking
- Innovation
- Prototyping
- Relationship Management
- Test & Learn Mentality
- User Experience Design
Anticipated Posting End Date: 2024-10-01
Base Pay Range: $110,300/yr. - $188,300/yr.
Company Overview
TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.
Benefits and Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones.
Equal Opportunity Employment
TIAA is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace.
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