Job Title: Support Engineer (Remote - Florida)
Location: Remote (Based in Florida)
Salary: $68,000 - $98,000
About Us
We're a tech company focused on delivering innovative software solutions and unparalleled customer service. As part of our fully remote team in Florida, you'll work with clients across various industries, solving complex technical issues and improving their experience with our products.
Role Overview
We're looking for a motivated Support Engineer who can provide fast, reliable solutions to customers' technical issues. You'll be the primary point of contact for troubleshooting, working closely with both the customer and our internal teams to find the right solution.
Key Responsibilities
- Provide expert troubleshooting and problem-solving via email and chat.
- Work with the development team to address recurring issues and implement fixes.
- Guide customers through system configurations and software updates.
- Maintain accurate and up-to-date logs of support requests.
Requirements
- 2+ years of experience in tech support, preferably in a SaaS environment.
- Strong knowledge of operating systems (Windows, macOS, Linux).
- Excellent communication skills with a customer-first mindset.
- Basic understanding of cloud services and API integrations.
What We Offer
- Fully remote role for candidates based in Florida.
- Competitive salary of $68,000 - $98,000.
- Health, dental, vision, 401(k), and paid time off.
How to Apply
Want to be part of a company that values customer support excellence? Apply today and join our remote Florida team!