Director of Software Engineering

Description

Join our winning team , recently honored as #67 on Forbes’ list of America’s Best Startup Employers for 2024!

The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers.

The Helper Bees mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience.

At THB, we define our company culture through our Core Values:

• Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution.
• Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact.
• Bee the teammate you want to work with - We work as a team, help each other and encourage each other.
• Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed.
• Take the time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small.

Job Summary

As the Director of Software Engineering , for The Helper Bees (THB), you'll lead and mentor our software engineering team in crafting innovative solutions and driving excellence in our products. Reporting to the Chief Product Officer, you'll play a pivotal role in shaping our technology strategy, fostering a culture of continuous improvement, and collaborating closely with cross-functional teams to achieve our business objectives.

At THB, we are evolving into cross-functional teams, built on an outcome-led product model. These teams are composed of software developers, a product manager, and optional product designers - with each team having a long-term and dedicated focus.

Requirements

Supervisory Responsibilities:

• Software Engineering team members

Duties/Responsibilities

• Leadership and Team Management:
• Lead a team of software developers by setting clear objectives, providing direction, and fostering a collaborative and high-performing culture.
• Mentor and coach team members to enhance their skills and capabilities, enabling them to achieve their full potential and contribute effectively to the team's success.
• Implement performance management processes to evaluate individual and team performance, provide constructive feedback, and recognize achievements.
• Hold team members accountable for meeting deadlines, quality standards, and deliverables, ensuring alignment with outcome-led product team objectives.
• Foster cross-functional collaboration between software developers, product managers, and product designers as they are embedded within an outcome-led product team, promoting a focus on solving important problems for our users.
• Strategic Planning and Execution:
• Understand and effectively communicate the product vision, principles, and product strategy. Develop and deploy the technology strategy. Support the software engineers as they execute their outcome-led product team roadmap.
• Drive innovation and continuous improvement within the engineering team, identifying opportunities to enhance our technology stack and development processes.
• Proactively assess market trends, emerging technologies, and competitive landscapes to inform the evolution of our strategy.
• Product Development and Delivery:
• Support the software engineers as they collaborate closely with product managers to innovate solutions to meet the desired outcomes of our users and the business. Coach the software engineers as they develop and deliver technical specifications, ensuring the successful delivery of scalable and robust solutions.
• Implement best practices for software development, including code reviews, testing methodologies, and deployment strategies, to maintain the highest standards of quality and reliability.
• Cross-Functional Collaboration:
• Work closely with other departmental leaders, including sales, marketing, and customer success, to ensure alignment and integration of software engineering efforts with broader business objectives.
• Foster a culture of transparency, communication, and accountability across all levels of the organization.
• Other duties as assigned/necessary

Performance Metrics

• Strategic Planning and Execution:
• Develop, deploy, and evolve the technology strategy and resultant technology roadmap. Deployment includes assessing feedback and pivoting as needed.
• Collaborate with product leaders on the development, deployment, and evolution of the Product Organization strategy.
• Implement at least two process improvements per quarter, resulting in increased efficiency or quality within the engineering team.
• Product Development and Delivery:
• Prioritize speed to market and user feedback over perfection, with frequent releases and rapid iteration cycles.
• Cross-Functional Collaboration:
• Foster a culture of accountability by implementing quarterly team goals aligned with Product Organization and broader company objectives, with progress tracked and communicated transparently.

Required Skills/Abilities

• Proven ability to go deep and quickly learn new domains, as well as a solid understanding of all major parts of the business.
• Demonstrated ability to think strategically, prioritize effectively, and drive results in a dynamic and evolving environment.
• Proven skills in various software development approaches:
• Familiar with forms, e.g. Agile, Scrum, and continuous flow (Kanban)
• Demonstrate success and failure in team adoption of different approaches
• Excellent communication and interpersonal skills, with the ability to articulate technical concepts to both technical and non-technical audiences.
• Ability to thrive in a fast-paced environment
• Strong passion for helping others and problem-solving
• Must be 18 years of age or older

Education And Experience

• Bachelor's or Master's degree in Computer Science, Engineering, or related field preferred.
• Proven track record of success in software engineering leadership roles. Preferably in a fast-paced startup environment, ideally with products sold to enterprises (B2B) and consumers (B2C).
• Extensive experience managing and mentoring teams of software developers, with a focus on fostering collaboration and professional growth.
• Proven results, while in a leadership position, evolving to a model of cross-functional product teams.
• Proven track record building the capabilities for managing technical debt, continuous deployment, DevOps, test and release automation, instrumentation, monitoring, A/B testing and experimentation infrastructure, designing, evolving to new architectures.
• Proficient in web and mobile development with modern programming languages like JavaScript, TypeScript, Python, and C#, along with frameworks such as React, React Native, Django Rest Framework, and .Net Framework. Experienced in utilizing REST APIs, tools like Webpack and Redux, testing frameworks like Cypress and Jest, and platforms including Azure DevOps and Salesforce.
• Experience in healthcare, e.g. compliance, security, privacy, health plan integration preferred.
• Experience in fintech, e.g. flow of funds, card processing, compliance preferred.

Physical Requirements

• Ability to remain at your designated workstation for the duration of the workday.
• Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP).
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (typically on a computer screen).
• This position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to our team's success.

The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds.

The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know.

As part of our standard hiring process, selected candidates may be required to undergo a background check and/or drug screen. The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations.

The Helper Bees was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Please be aware of and protect yourself from scams. Visit thehelperbees.com/careers to view all current job openings.