Enterprise Engineer IV

Job Description:

• The DEX Engineer provides technical expertise in end user engineering to strengthen the reliability, efficiency, and performance of the enterprise by utilizing Digital Employee Experience (DEX) and endpoint management tools.
• It is critical that this role be a technical partner to implement established standards and procedures which support the enterprise's managed infrastructure along with ensuring operational stability.
• This role is responsible for identifying issues that require remediation and implementing reliable solutions and automations that maintain the integrity of the existing infrastructure as well as meet the customer objectives.
• The DEX engineer must work effectively in a team to establish synergies with IT peers across the enterprise.

Key duties:
• Identifying efficiency and automation needs and creating and implementing solutions based on issues being reported by field peers, management and project teams.
• Identifying efficiency potential and developing remediations by analyzing raw DEX toolset data.
• Identifying root cause of known and unknown issues through the use of DEX tools when escalations are brought to the team.
• Interpret data and create reporting from DEX tools.
• Gathering business and technical requirements.
• Coordinating and leading in the design, testing, evaluation, implementation, and support for multiple complex automation/remediation solutions through DEX toolsets that will impact hardware, software, operating systems, systems tools, and IT processes alike.
• Evaluate business requirements and recommend correct DEX technologies that will enhance availability, reliability, scalability, and security while consistently driving down total cost of ownership and support.
• Proactively consult with other business units (e.g., application development groups, Field Services Technical Support, etc.) to coordinate needs, issue research/remediation and implementation timelines.
• Design and document DEX standards and procedures, and train on usage when necessary.
• Ensure engineered solutions conform to established enterprise/industry standards (systems management, security, operating systems, etc.) and reference models.
• Provide technical support, as needed, to the enterprise with use of DEX tools.
• Coordinate activities with internal/external technology owners/service providers.
• Create detailed documentation for all engineering solutions.
Technical Skills - Required:
• Lakeside SysTrack or 1E Tachyon Expertise
• Intermediate to expert skill level with PowerShell
• Active Directory - Expertise of basic concepts; groups/memberships/security
• Group Policy - Understanding GPO utilization in an enterprise environment
• Microsoft SCCM or VMWare WorkspaceONE experience
Soft Skills - Required:
• Communication Skills - The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication at the appropriate level.
• Teamwork - Works well in a collaborative setting, acting as a positive team member by contributing to discussions, developing, and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer.
• Technical Expertise - Demonstrates a commitment to increasing knowledge and skills in providing architecture, engineering and operations direction and support of end user device management in a large enterprise, keeping up to date on technical developments and industry practices.
• Demonstrated success in managing complex technical projects that require innovative solutions.
• Demonstrated success in delivering results on complex technical challenges including strong investigative and problem-solving skills.
Knowledge/Skills - Preferred:
• Intermediate to expert SQL experience
• SCALE Script Language experience
• SQL Server Reporting Services and/or PowerBi
Experience - Required:
• 2+ years of experience navigating and developing solutions in either 1E Tachyon or Lakeside SysTrack.
• 5+ years of progressively responsible work experience specifically in Enterprise Endpoint Engineering.
• 5+ years' experience with integrating multiple complex solutions into one standard enterprise solution.
Experience - Preferred:
• Project Management
• Airline industry experience
Required qualifications:
• Bachelor's degree in information technology or 5 years of equivalent experience