Field Engineer 3 - OK

PC/Computer Field Technician Needed - Oklahoma City, OK
Job Details:
Address: Oklahoma City, Oklahoma 73116-8210
Is this contract to hire/possible extension? Yes
Shift start time and end time? 8-5 M-F + afterhours stand-by - candidates must be willing to on call afterhours on rotation
Will the individual be required to work on site/is this remote? Yes-local to client sites, 100%, mileage will be reimbursed.
Driving or Non-Driving? Driving
Candidate(s) are NOT paid to drive to and from work. All mileage during the day to the different work locations are reimbursed per the standard mileage plan.
Day to Day Work:

• As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
• This is a journeyman position for the typical desk side support technician.
• You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
• You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Responsibilities:

• Provides support for software, hardware and networking support for desktops, laptops and serversProvides maintenance and support on legacy products
• Supports Core, server products
• Performs disk replacement on enterprise storage productsInstalls and maintains
• and associated software, networks, servers and peripheralsSupports network products from operational and maintenance perspectivesPerforms installs, moves, adds and changes as requiredTests and certifies PCs, networks, servers and client approved applicationsProvides follow-up on problems or escalation.Maintains a high degree of professionalism in actions, demeanor and dress.Insures customer satisfaction throughout the service delivery transaction.Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Requested Skills:

• Background in Hardware Server and /or Storage repairs, Data center experience as plus
• Excellent communication skills.
• Positive Attitude and mechanical aptitude to assist in troubleshooting complex.
• Specific Server and Storage training will be provided
• Learn and retain proprietary processes.

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