Technical Support Engineer

Role: Technical Support Engineer / Desktop Support

Location: Salem, VA

Type: Contract

Duration: Long Term

• Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams.
• Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices.
• Ability to communicate effectively verbally and in writing with individuals and groups.
• Experience working with help request tracking and reporting tools.
• Strong Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout Salem District VDOT.
• Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
• Troubleshoot hardware and software issues.

Best Regards,

Rupesh Kumar

Lead –Team Talent Acquisition

ALTEN Calsoft Labs

2890 Zanker Road, Suite 200, San Jose, CA 95134

D : +1 408-755-3056

E:

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