CIAM Operations Engineer

Position: CIAM Operations Engineer

Location: (Insert Location)

Responsibilities:

1. Assess and validate new features developed by the engineering team and ensure smooth integration of product updates during UAT.
2. Execute deployment of new features and platform upgrades in both UAT and PROD environments.
3. Provide assistance to application teams during UAT procedures.
4. Handle incident and change management tasks efficiently, including submission and closure of CRs.
5. Continuously monitor the health and performance metrics of the CIAM solution.
6. Offer on-call support outside regular business hours on a rotational basis.
7. Escalate critical issues to the engineering team for prompt resolution.

Qualifications and Experience:

• Hold a Bachelor’s degree in information technology, Computer Engineering, or Computer Science.
• Possess at least 5 years of overall experience in Identity and Access Management principles.

Experience should include:

• Identity lifecycle management.
• Understanding of Identity data models.
• Access management.
• Familiarity with Authentication, SSO, and MFA.
• Knowledge of Authorization principles.
• Minimum of 2 years' hands-on experience with ForgeRock CIAM solution.

Proficient in at least one of the following:

• Java/JavaScript
• Groovy
• YAML
• XML
• RESTful APIs
• Git

Experienced in authentication and federation technologies such as:

• SAML
• OAuth 2.0
• OpenID/OIDC
• UMA 2.0
• FIDO2

Highly desirable to have experience with:

• DevOps practices
• CI/CD pipelines
• Containerization tools like Docker

Additional skills:

• Familiarity with cloud concepts and technologies, particularly Azure, AWS, or GCP.
• Knowledge or experience in security testing is a plus.
• Prior consulting experience would be beneficial.
• Security certification(s) are advantageous.

Personal Skills:

• Capable of working effectively under pressure and adapting to evolving environments.
• Strong communication and interpersonal skills.
• Ability to quickly grasp technical and business requirements.
• Collaborative team player willing to contribute at all levels.
• Proactive in suggesting improvements to enhance current processes.