Software Engineer- Observability & Reliability Tooling

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside documents. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Docusign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time.

Operating a reliable global service requires good observability and automation. The Observability team is responsible for the infrastructure that processes telemetry data in real-time and provides insights that engineers depend on to measure, visualize, investigate, and optimize how customers experience the service.

We are looking for a passionate senior software engineer with experience in designing, implementing, and operating large scale distributed systems and excel at collaborating with partners. Ideally, you have a background in incident management, service catalogs, request tracing systems, time series telemetry platforms, application performance management tools or log management tools.

This position is an individual contributor role reporting to the Director, Software Engineering.

Responsibility

• Write high quality code that is easy to maintain and test
• Design and build platform components needed to power the observability stack
• Ensure design and architecture is extensible across projects, and participate in technical design and code reviews
• Work with Product Management, stakeholders and other developers to understand design requirements and provide estimates for development
• Stay current with the latest observability best practices and share your findings with the team
• Work as part of a cross-site development team
• Raise issues proactively that might impact delivery commitments
• Coach and mentor other team members with new technologies

What you bring

Basic

• Minimum of 8 years related experience with a Bachelor’s degree or 6 years related experience with a Master’s degree or equivalent experience
• Experience writing scalable web services
• Experience with state-of-the art development tools and techniques

Preferred

• Deep understanding of OOP/OOD principles, design patterns and data structures
• Strong Java, C# or C++, object oriented design and programming skills