Company overview
We’re on a mission to make it easier for businesses to serve their customers. While many companies have incredible digital infrastructure, the people who understand customer experience best are blocked from changing the very processes that make it happen. We’re changing that with purpose built AI, thoughtful design, and a relentless focus on the user.
We’re building an AI platform that brings agility, scale, and transparency to businesses like never before. We’re driving human-centered services for our clients by applying the same principles within our own processes—leveraging an AI engine that orchestrates data, platforms, and every step of the user experience.
We’re building a diverse, creative team in New York, with flexible hybrid work options. Our founding team—including graduates from Wharton, MIT, and the Royal College of Art—has a proven track record of building unicorn software companies, where design, product, and engineering cultures are fully integrated.
Job summary
Imagine redesigning service delivery from the ground up, equipped with AI that deeply understands what a great service should look like and how it interacts with customers and support staff. As a Senior Product Designer, you’ll craft intelligent, user-centered solutions that redefine how businesses serve their customers.
As a senior product designer you will
- collaborate closely with product owners, engineers, and other designers to develop crafted detailed design solutions across the customer journey delivery and orchestration experiences
- Drive the core promise of Avantos: simplifying how businesses serve their customers.
- Contribute to and evolve our design system
- Advocate for the user and design process
- Shape team culture and champion design thinking within a world-class design and product team.
Your skills will include
- 4+ years experience building digital products, with the ability to lead your own projects from requirements, research, and concept development to prototyping, UI details, and collaborating with engineering
- Expertise in Figma and design systems, enabling you to craft clear, intuitive user experiences that developers can easily implement.
- Ability to embed user centric thinking into your design process, balancing user mental models with business needs
- Ability to consider business needs, and balance speed, craft, and delivery
- A refined design sensibility with the ability to move beyond aesthetics and deliver solutions that truly serve the user and the business.
- Comfortable tackling ambiguity, breaking down complex problems into manageable, actionable concepts.
Nice to haves
- Experience working in in small teams or startups, and willingness to take a scrappy approach
- You can code
- Exceptional prototyping skills or experience working with advanced tools like Facebook Origami
- You are familiar with design and service folks like Bret Victor or Lou Downe.
- You have worked with Unqork, DevRev, or other no-code workflow automation tools
Interview process
• Expect to talk through 2-3 case studies including discussing an interesting design challenge you faced and how you worked through it. The more you can get into the weeds the better.