Telecom Voice Systems Engineer

Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results.

This role is within our Residency Offering, which is a solution that provides strategic technical resources to our customers on a contractual basis.

Job Location: San Francisco, CA

Schedule: M-F (8am – 5pm) (on-site)

Duration: 24-month contract

Pay rate: ($80 - $90/hr)

Your Responsibilities Include:

• Provide technical support for Microsoft Teams and Cisco Unified Communications, including troubleshooting and resolving issues.
• Administer and maintain the Microsoft Teams and Cisco Unified Communications environments.
• Assist with the deployment and configuration of new features and updates.
• Collaborate with IT and other departments to ensure integration and interoperability between communication systems.
• Conduct training sessions and create documentation to help users effectively utilize Microsoft Teams and Cisco Unified Communications.
• Monitor system performance and implement improvements to enhance reliability and efficiency.
• Manage change within the organization to minimize disruption during the migration.
• Stay up-to-date with the latest developments and best practices in unified communications technologies.

What you’ll need to succeed:

• Hands-On Experience with Cisco telephony systems and Microsoft Teams, including previous migration projects and managing VoIP solutions.
• Consulting or Implementation Experience in telephony solutions and handling large-scale migrations.
• 3+ years of experience supporting Microsoft Teams and Cisco Unified Communications.
• Strong knowledge of Microsoft Teams administration and troubleshooting.
• Proficiency in Cisco Unified Communications Manager (CUCM) and related technologies.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving abilities.
• Understanding of Voice over IP (VoIP) technologies, SIP, and telephony systems.
• Knowledge of networking fundamentals, including IP addressing, routing, and network security.
• Familiarity with Microsoft Teams, Cisco Unified Communications Manager, Cisco VoIP solutions, and Avaya communications Manager administration and implementation.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.