Senior IT Engineer - IE07BEWe’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.Hartford is seeking an experienced and highly motivated Performance & Observability Engineer who will be responsible for assessing, strategizing and building solutions for complex application and infrastructure observability needs to ensure production stability and visibility. Position will be responsible for driving performance and stability improvements of critical business applications, the architecture, and integrations to ensure optimal end user experience by working closely with Application development, Infrastructure, Database and middleware teams.Responsibilities:Configure, maintain our applications and infrastructure’s observability capabilities in partnership with SRE, AIOps and Assess code, conf, or infra changes readiness for productionMonitor and develop SLOs and SLIs through customer user journey; Advise on SLA; Establish error budgetsStrategize, analyze and tune applications for Performance and availability via DevSecOps principles and technologies as needed to continuously (DevOps) validate Load, Stability, Scalability, and Reliability standards of the application are achieved.Define, Create, and maintain monitoring dashboards. Implement application performance management, log analytics, error analytics, business analytics solutions using APM tools, but not limited to Dynatrace, Splunk, Akamai etc.Responsible for monitoring application stability trends (cloud/on-Prem) and identifying opportunities to improve performance and/or availabilityAutomate system scalability and continually work to improve system resiliency, performance and efficiency; Makes recommendations for design changes for improved reliabilityWorking with Incident/ Problem manager and help drive blameless RCA, postmortems and RCRs by providing engineering and tool expertiseDefine, configure, review, assess and use Artificial Intelligence based analytics, and fine-tune it to make a good balance between faster automatic root cause analysis and false positivesDevelop next-gen, smart, automated monitoring & alerting solutions in software delivery and production environment. Implement observability and monitoring framework using tools/frameworks like Dynatrace, ServiceNow, Ansible, Splunk, Akamai, Open Telemetry and AWS monitoring capabilities CloudWatch etcIndependently contribute toward finding game changer solutions using cutting-edge technologies and Experience in enabling next-gen alerting, problem-solving, and self-healing solutions for IT assetsQualifications and Skillset:Position requires a Bachelor’s degree (or foreign equivalent) or Advanced degree in Information Technology, Computer Science Engineering, or a related field plus eight(8+) years of experience in the job offered or in a related occupationExperienced in Dynatrace, LoadRunner and Splunk for performance analysis, alerting and monitoring solutions implementation, while being proficient in performance testing process and automationExpertise in cloud-native technologies, including containerization, microservices architecture, and serverless computingDemonstrate strong analytical, problem solving, debugging, troubleshooting skills and identifying root cause of issuesProficient in utilizing and supporting APM tools in a large enterprise environmentProficient with application server instrumentation (Java), Real User Monitoring, Synthetic MonitoringExperience in the fields of Agile, DevOps, Site Reliability EngineeringStrong knowledge in Event Management in ServiceNow preferredExceptional communication and collaboration skills, enabling effective engagement with stakeholders at all levels of the organizationAbility to coach team members and engineering teamsCertifications preferred:Dynatrace certified associateAWS Solution Architect - AssociateSplunk core certified Power userSplunk core certified Advanced Power userSecondary AWS certification (optional)CompensationThe listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:$113,520 - $170,280Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/AgeAbout Us ( | Culture & Employee Insights ( | Diversity, Equity and Inclusion ( | Benefits ( achievement is at the heart of what we do.We believe that with the right encouragement and support, people are capable of achieving amazing things.We put our belief into action by ensuring individuals and businesses are well protected, and by going even further – making an impact in ways that go beyond an insurance policy.Nearly 19,000 employees use their unique talents in careers that span a variety of disciplines – from developing the latest technology to creating and promoting our products to evaluating future financial risks.We’re also committed to programs that drive education and support volunteerism, which put human beings first. 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