Position: Senior Oracle EBS Solution Engineer
Location: Naperville, IL
Job Id: 791
# of Openings: 1
Who We Are
Oncourse Home Solutions (OHS) is a people-centric organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.5+ million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.
We partner with cities, utilities, insurance providers, retailers, financial service companies and member associations to help them maintain and protect their customers’ most important asset—their home. Our passion for empowering customers to confidently run their households is what drives us. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse Super’—Successful, United, Progressive, Empathetic, Reliable. Supers get it done. We sweat homeownership so our customers don’t have to. We view every day as an opportunity to step up, step out, and remind others that they’re in this together, to stay on course.
We are a proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. OHS is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.
We are seeking a Senior Oracle EBS Solution Engineer – a techno-functional consultant with experience in the Financials and CRM product suite.
Responsibilities include but are not limited to:
- Responsible for new system enhancements development, new partner/system integrations, and production support
- Requirements analysis, design, build and testing
- Provides direction and specialist knowledge in applying the technology/application to the business
- Act as a technical resource with strong functional foundation
- Develop and/or promote solutions which support the business requirements and business strategies, and which align with enterprise and departmental goals
- Support leadership in managing customer expectations for project implementation and manage stakeholder communications
- Engage closely with internal customers to understand what business objectives are desired through technology enablement to ensure projects are successful
- Collaborate with stakeholders to ensure that key projects are aligned with business requirements, including budget and finance considerations
- Review and implement all systems and documentation under development
- Serve as primary advisor on technology prioritization as well as future utilization of technology, business process improvements
- Identify and analyze gaps between current processes and the desired state, design new processes, develop process performance measures, and plan the transition to a new process
Experience and Qualifications of the Role:
- At least 15+ years of Oracle EBS Technical experience
- At least 7+ years of Oracle EBS R12 techno-functional experience with focus on Financials (GL, AP, AR, Cash Management, Fixed Assets), CRM Foundation, Service Contracts, Field Service, Advanced Scheduler, Install Base, Procurement, and Inventory
- Knowledge and experience with the warranty and leasing business is preferred
- Technical skills: PL/SQL, Forms, Reports, XML Publisher, Workflow builder, SQL tuning, Web ADI, OA Framework
- Understanding of client program objectives and alignment of operational support activities to meet those objectives
- Understanding of relationship between applications, application architectures and Business processes
- Demonstrated ability to apply project management skills to solve practical problems in a high-tech development environment
- Excellent verbal, written and presentation skills
- A self-starter with ability to work on multiple projects simultaneously with a keen desire to learn and expand depth of knowledge
- Good Collaboration, prioritization and team working skills
- Ability to work in a fast-paced dynamic environment with virtual teams
- Passionate about working on projects where there is some element of unknown and ambiguity
- Ability to work independently and take initiative to find/develop solutions for business requirements
Computer Skills Needed to Perform the Job:
- Proficiency in Microsoft O365
Education:
Bachelor’s Degree in Information Systems or equivalent technology field (or relevant experience)
Key Competencies:
- Strategic Agility - Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
- Technical Learning - Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.
- Process Management - Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.
- Presentation skills - Is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization, on both cool data and controversial topics; commands attention and can manage group process during the presentation; can change tactics midstream when something isn't working.
- Planning - Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
- Managerial Courage - Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.