Specialized Support – Technology/Web

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Specialized Support – Technology/Web

Description

We are searching for experienced candidates for the position of SPECIALIZED SUPPORT – TECHNOLOGY/WEB . Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.

Responsibilities

1. Identifying hardware and software solutions.
2. Troubleshooting technical issues.
3. Diagnosing and repairing faults.
4. Resolving network issues.
5. Installing and configuring hardware and software.
6. Speaking to customers to quickly get to the root of their problem.
7. Providing timely and accurate customer feedback.
8. Talking customers through a series of actions to resolve a problem.
9. Following up with clients to ensure the problem is resolved.
10. Replacing or repairing the necessary parts.
11. Supporting the roll-out of new applications.
12. Providing support in the form of procedural documentation.
13. Managing multiple cases at one time.
14. Testing and evaluating new technologies.
15. Conducting electrical safety checks on equipment.

Qualifications

1. Degree in computer science or information technology.
2. Certification in Microsoft, Linux, or Cisco is advantageous.
3. Prior experience in tech support, desktop support, or a similar role.
4. Proficiency in Windows/Linux/Mac OS.
5. Experience with remote desktop applications and help desk software.
6. Attention to detail and good problem-solving skills.
7. Excellent interpersonal skills.
8. Good written and verbal communication.