• 5 or more years in Production Support, Performance Testing, and/or related technical environment 5 or more years working in a Linux environment
• t Experience with monitoring tools - Splunk or datadog or Newrelic Experience with one or more of the following: AppDynamics, Introscope, Dynatrace Enjoys solving problems Detail oriented and organized
• L3 Production Services support person should be able to work independently and drive resolution of complex issues.
• Strong analytical skills required to determine root cause of technical issues.
• Must be able to think broadly about technical issues and correlate current conditions, historical trends and issues, and general incident triage techniques to pinpoint technical issues.
• Must have good experience with Java and Web technologies.
• Experience writing db queries, Linux commands.
• Previous experience with an application performance monitoring tool (Introscope, AppDynamics, Dynatrace) is a plus.
• Must have previous experience with Splunk or another log aggregation tool.
• Ability to analyze Java heap and thread dumps strongly preferred.
• Experience creating automations for routing and common tasks with Python or Ansible preferred