Automation Service Engineer

Automation Service Engineer
Programmable DNA, the software of Life, is finally here! Twist Bioscience is developing a disruptive Synthetic DNA technology that will change the world, enabling widespread health and sustainability. Synthetic biologists will use our products to engineer how organisms produce cures to diseases, everyday chemicals are made using the atmosphere as the carbon source, plants make their own fertilizers, in-vivo diagnostics will alert us when we are sick, and many more applications.
The Engineering group at Twist is a team of diverse backgrounds (engineers, biologists and chemists) who have a huge and direct impact on Twist products. Our team designs and develops several new engineering solutions that are used in development and production and are critical to synthesis of oligos and DNA.
As an Automation Service Engineer, you will own the support of scalable and robust solutions for custom oligo and gene products. These solutions will be an interesting combination of hardware, software and biological systems. The focus will be on liquid handling, mechanical design and data analytics.
What You'll Be Doing

• Install, troubleshoot, repair and maintain laboratory automation equipment
• Perform routine preventative maintenance and oversee service calls on instruments.
• Lead vendor management and procurement of new hardware and software.
• Support method development and deployment of robotic liquid handlers and large-scale cross-platform laboratory automation solutions in collaboration with engineers and scientists.
• Support Operations by providing hands-on training, on-call (nights and weekends) assistance and training documentation and maintaining equipment records in computerized maintenance management system
• Follow regulatory and ISO 13485 requirements

What You'll Bring to the Team

• BS in Engineering (Mechanical, Electrical/Electronics) or Biological Science field or related technical discipline.
• Experience with NGS Sequencers & Fluorescence readers.
• Experience with robotic liquid handlers a plus (e.g. Hamilton STAR, Labcyte ECHO)
• Can work in distinct areas, such as automation, electrical, mechanical or electronics engineering
• A strong ability to perform statistical analysis on experimental data to drive decision-making and optimize laboratory processes.
• Minimum of 1 year of experience working with robotic liquid handlers
• Minimum of 2 years of industry experience in the lab
• Must be able to work in a clean room environment (lab covering, hairnets, gloves, etc).
• Ability to lift and move equipment up to 25 pounds.
• Frequent standing, walking, bending, and lifting throughout the shift.
• Manual dexterity to handle small tools and lab equipment.
• Occasionally need to move large automation units and assist in equipment setup.