Sr. SSD Applications Engineer

Job Responsibilities:

• Working with customers to manage SSD debug and qualification requirements in collaboration with SMI Engineering Teams, driving technical design-in/-win, and debug hardware, firmware, and other platform-related barriers to adoption.
• Interfacing with customers and internal platform partners to resolve product issues and leverage those learning to shape future product (controller / Firmware) definition.
• Evangelizes technical benefits of SMI Enterprise controllers and various business models at the platform level; creates preference for SMI products within the platform; enables customer and end-user adoption of solutions; and supports ecosystem and tools enabling to drive controller solution adoption.
• Executing technical product qualifications.
• Creating customer-specific competitive analyses.
• Conducting end-user visits with OEM/ODM partners.
• Developing and presenting technical product content.
• Advocating technical customer needs to internal stakeholders.
• Driving internal teams to deliver to customer expectations.
• Working with the sales team to resolve technical questions.
• Participates in customers meetings and presentations, acting as technical adviser, consultant, analyst, and program manager for customer technical interactions in collaboration with SMI PM teams.
• Supports customer requests or events as they occur, develops solutions to problems utilizing formal education and judgment.
• The AE will work closely with customers and partners to establish strong relationships that deliver results and team business objectives in the data center / enterprise segments.
• Ability to summarize technical concepts, create collateral and deliver top-ranked technical training to both small and large audiences of technical domain experts.
• International travel required, up to 20%.
• Ability to help on system design review and analyze/solve the hardware system problem.

Minimum Requirements/Qualifications:

• Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or related fields.
• At least 5 years work experience in each of the following:
  • Knowledge of configuring, optimizing, and testing server, storage system, or other complex system products.
  • Working with suppliers and/or customers to clarify requirements, manage expectations, and resolve complex engineering or customer engagement challenges.
  • Compute and/or Storage System hardware and/or software using both Windows and Linux based operating systems in the data center / enterprise.
  • HDD/SSD systems/protocols and/or SAS/SATA/PCIe (NVMe).
  • Debugging Platform/System issues that may be hardware, firmware, driver, BIOS, and/or application related.
• Familiarity with Datacenter architecture and interfaces, PCIe Switches, RAID controllers, HBAs, Expanders, and JBODs/JBOFs.
• Knowledge of SSD hardware and firmware architecture.
• Familiar with the electrical system design and PCB layout philosophy of SSDs.
• Microsoft and Linux datacenter OS debug experience.
• Fluent in reading and writing Mandarin preferred.

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